Crash Champions #0669 Asheville
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My experience with crash champions in one word is perfection! Extremely professional and courteous staff! I would definitely recommend crash champions to anyone in need of repairs to their vehicle. Very efficient!
Likely to Recommend - 5.0/5.0 -
I would definitely recommend crash champions to anyone that is in need of their services
Repair Quality - 5.0/5.0 -
I had a totally awesome experience from the time I dropped my car off till I picked it up which was super fast and efficient!
Customer Service - 5.0/5.0 -
Ashley was amazing and very friendly!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The back panel and the new bumper don’t meet. I plan to stop in and have them look at it.
Customer Service - 3.0/5.0 -
The office people were very nice but they need better communication skills. No one called me to let me know why it was taking longer than planned. Even when I requested a call, no one ever called me back. They could also email.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and easy
Customer Service - 4.5/5.0 -
Phones were not working properly
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Even though the back up sensors on the bumper were removed and reinstalled they are malfunctioning since I have retrieved my car after repairs. My local car dealership refuses to take care of it since it is accident related. Therefore, I am going to have to drive 35 miles one way to take the car back to your facility. Additionally, your shop is closed due to illness of your staff which puts me out another week to get this completed.
Customer Service - 3.0/5.0 -
No one at the reception desk when I took the car in and when I came to pick it up. Hitting the desk bell, each time with no response for quite awhile. A mechanic helped me with my paperwork on pickup.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful job
Customer Service - 5.0/5.0 -
Very good 👍
Likely to Recommend - 3.5/5.0
Repair Quality - 1.5/5.0 -
Check engine light is still on so the main issue of why I brought it in isn’t fixed. Was told they would reach out to my insurance but haven’t heard anything. Tire pressure has been leaking since I brought it in too. Pressure was low when I got my car back and I think they filled it up and now it’s low again. Never had this issue before.
Customer Service - 3.5/5.0 -
Everyone has been really nice and helpful when I’ve needed it but a bit upset that the main issue is still not fixed
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0 -
Several flaws - mirror not fitted properly; no paint on door edge; front fender reassembly not proper; trim at lower door not flush with car body. Made mgr aware at time of pick up and he has promised to take care of these issues
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Again, it really was not their fault, but it made for a less than pleasant experience. I suspect if there had not been the "Act of God" the process would have been fine, but I can only guess that.
Repair Quality - 0.5/5.0 -
My car was totaled by flooding while in the shop. Not their fault I suppose, but it seems they might have been able to move the cars up to higher ground. And I had to show up at the shop to get any of the insurance information taken care of - they were not answering phones apparently. But, everyone was very nice in person - I think it was a tough time for everyone.
Customer Service - 2.5/5.0 -
See previous comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Office and intake ladies were very professional! Only critique, I signed a document requesting estimate information and repair texted updates and didn’t receive them. No big deal. The repairs to my car, excellent.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, car looks good as new!
Customer Service - 5.0/5.0 -
Polite, friendly and professional.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Seems there was a transition in business during our repair that caused confusion and changed our time line. Or something. But the quality seemed good. Satisfied so far.
Customer Service - 4.5/5.0 -
The first people I dealt with I would not rate high but the last two times I was in was very nice and I am satisfied.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is a very well-run company great operations great team very happy with all the attention to detail