Crash Champions #0671 Bonita Springs
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Still waiting for one part, but they were very nice,supportive and professional.
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and thorough
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fantastic customer service from start to finish and the communication along the way was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Johanna is amazing and professional
Customer Service - 5.0/5.0 -
Everyone was efficient and knowledgeable
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Don’t like to be lied to
Repair Quality - 4.5/5.0 -
The car looks great, but they lied about when it would be ready. It took too long.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They were great
Repair Quality - 5.0/5.0 -
They are very efficient , professional and very nice.
Customer Service - 5.0/5.0 -
All very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Thank you so much.
Customer Service - 5.0/5.0 -
Wonderful customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Johanna and Allie were a pleasure to talk to and work with!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went well
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
NEVER
Repair Quality - 2.5/5.0 -
My primary concern was the sensor system in my car repair! I must have told the a dozen times the visual outside damage was minor compared to the sensor system being off & they continued to tell me that would be fixed. I received a call saying my car was completely restored... When I went to pick the car up I asked about the sensor system & they had the nerve to tell me they did a complete test on it & found nothing wrong with it. They pulled the car in the front for me to take it & I immediately saw on the dashboard 3 different sensor system updates!!! I never drove the car off the property, walked back in the office, asked them to come out to show them what I saw & they acted shocked. Disappointed to say the least!!! The car is now at Mercedes of Bonita Springs waiting for insurance approval to fix the sensor system... I was told by a representative at Mercedes they now recommend another repair business.
Customer Service - 0.5/5.0 -
No comment after my last statement.
Likely to Recommend - 0.5/5.0 -
They took the payment from insurance never returned it would never recommend based on this experience
Repair Quality - 0.5/5.0 -
They didn’t repair it
Customer Service - 0.5/5.0 -
Worst customer service poor communication skills no follow up and very condescending.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Was very happy with the quality of the work and the car looked like it came out of the showroom when I picked it up. If they can clean up the customer service issues I would rate them a 10.
Repair Quality - 5.0/5.0 -
The quality and workmanship was excellent.
Customer Service - 2.5/5.0 -
My first appointment was scheduled for February 7th, got delayed. My second appointment was scheduled for March 7th, got delayed. Third appointment was scheduled for March 22nd and completed on April 1st. Not sure if the issue was the acquisition of Premier in early January probably so. But, at the end of the day the quality and the workmanship was excellent my car was beautiful.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Very timely with repairs.
Customer Service - 4.5/5.0 -
Staff was very nice and helpful along the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work done on a very timely basis.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I’m very pleased with the results
Returned Clean
My Experience - 0.0/5.0 -
Justin, as I said when I picked up the car—they wanted my car on Monday, March 14 and notified me they would finally start on the car on Friday, March 18. Of course, they knew I was funding the car repairs and the car rental myself. No insurance involved. Many other times I was told I would be called and never received a call. When I called I was told Johanna was too busy to help me because she had customers to help. What was I if not a customer. Went to finally pickup the car after 11 days and the wrong color paint was applied and obvious to anyone with site. The car was turned back over to you for a repaint and finally on Wednesday, March 30. At that time, we found a tear in the clear film coat below the passenger door on the rocker panel. Johanna told us as we left that she would order the necessary items and call us. No call has been made as yet. Let us know when the part has been ordered and you are ready to complete the repair. Not a happy experience. Joan Shephard
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did excellent work. I was impressed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with their work. Keep it up.
Customer Service - 5.0/5.0 -
I was impressed with the work they did. Excellent job well done.