Crash Champions #0681 Port St Lucie

4.7 (1,730reviews)
92%
1650 SE Village Green Drive,  Port St. Lucie,  FL  34952

In operation 5 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (1,730)

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Customer Service

My Experience

My right tail light is cracked , which is not shown in the existing damage report or dropoff photo (even when magnified). An additional photo was provided in a different lighting without any indication of the date it was taken that showed a crack. Accordingly, no resolution was offered. The shop also drove my vehicle 15 miles to get an alignment which did not include proper inflation of my tires or return of my valve stem caps apparently. Used 1/4 tank of gas in the process without offering a courtesy fuel replacement. No detail was provider as advertised on the website.

Likely to Recommend

Repair Quality

Shop broke my tail light and lied about it. Also installed an ill fitting or misaligned hood and every time I turn right my hood warning goes off. They did not properly inflate my tires and lost all 4 of my original valve stem caps.They replaced 2 with mismatches and left the other 2 uncapped. Did not detail my car. A 10 day repair was extended to 6 weeks and was not only improperly completed but included additional damage.

Customer Service

The office was very nice. However, the service advisor insulted my intelligence with his outright lie about my tail light. He claimed that despite remembering to document several minor dings, the shop “totally forgot” to record a fully cracked tail light in the existing damage section of the intake form. He even sent a photo with no crack, then sent a cropped, seemingly edited photo in an unknown environment with no timestamp. The crack is fresh and clean, inconsistent with 6 week old damage.

Likely to Recommend

I already have.

Repair Quality

Great service and follow up. Will always recommend.

Customer Service

Great customer service.

Returned Clean

My Experience

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Staff is very friendly

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Customer Service

Excellent service from start to finish. The team was professional, the communication was great, and my vehicle looks like new. Highly recommend! Thank you, Crash Champions!

My Experience

The work done was exceptional. More importantly, however, was communication. I always knew what was going on at all times. Not only was the work done perfectly, but a week earlier than originally expected. Thank you.

My Experience

Everything looks and works as it should. Thanks

Likely to Recommend

In past was always a 10 that I would refer to crash champions, this changed my feelings towards them. Hours at a tire shop can/will change that instantly

Repair Quality

After waking up to extremely love tire pressure it was brought to my attention that front passenger tire had extremely low 22 psi caused by torn inner wall on tire that allegedly had been inspected. After reaching out to Chrash champions they assured me this would be escalated to dm or rvp to see what can be done about this $217 mistake which it cost me today! Last thing I would've expected to deal with let alone pay for. Very disappointed

Customer Service

I thought up until today that it was great until I was first told it was brand new tire and upon talking with them today, was then told it 2as a refinished tire. Apparently not refinished correctly as I'm $207 in whole less than week after receiving car back from them. Highly disappointed and hope we are able to come to a satisfactory agreement based on this faulty and sh9ddy replacement. I fmdo belive Crash Champions will stand behind their work,,, but only time will tell

My Experience

You guts do nice work, paint looks good

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My Experience

All went perfect.... Nothing else to say...

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Communication was impressive

Customer Service

Returned Clean

Likely to Recommend

I would definitely recommend them

Repair Quality

It was a pleasure doing business with them very nice people

Customer Service

Customer Service was very good

Returned Clean

Likely to Recommend

Repair Quality

great service, great job

Customer Service

the best

Returned Clean

My Experience

Communication from start to finish was great!

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Brought my car in for its first crash damage didn’t think the job would be done as quick as it was the job was done amazingly staff was extremely friendly definitely recommend this shop for anybody with a crashed car

Customer Service

10/10 everybody’s super friendly the process went smoothly

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Customer Service