Crash Champions #0690 Orlando
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0 -
I would say a 10 except for the customer service.
Repair Quality - 5.0/5.0 -
Everything looks great. Very pleased.
Customer Service - 3.0/5.0 -
I would give higher but the promised calls on Tuesday and Thursday did not happen and on one day I couldn't reach anyone as the mailbox was full and would not take any more voice mails.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Dissatisfied
Repair Quality - 0.5/5.0 -
When I got my vehicle back from repairs my vehicle is running like a different truck I don't know what happened but it needs to be fixed
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All the repairs look well done, but my tire light has been on since I picked up the car.
Customer Service - 5.0/5.0 -
Ronda and Marie kept me update on what was happening between the car insurance company and the work being done on my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
The lights wasn’t buffed to match. Very disappointed
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff, including the manager, bent over backwards to accommodate my requests, including early return of the vehicle given my various time constraints. I would 100% recommend Crash Champions to all my friends and business associates whenever possible.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will never send someone back here
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0 -
Before beginning this review, I’d like to give kudos to Rhonda. She was always professional, polite, and kind. It was clear to me that she always did her best to give me good service. Rhonda is the reason this is not a 1 star review and instead is 4. However aside from pleasant interactions with Rhonda, I had a terrible customer service experience with everyone else. My first interaction was a voicemail that the keys to my car were missing and that the windows were left down overnight. I personally called the tow truck driver and learned which of your employees he gave the keys to, but still never received an explanation about why my windows were down once in your possession. I had to call multiple times a day for multiple days in a row for an update. This went on for weeks. Each time, I was told that Allie would call me back within the hour. I don’t think there was once instance where Allie called me back after saying she would, even after she told me she put reminders in her phone. I felt like such a lunatic having to call you guys every day but if I hadn’t, who knows when I would’ve gotten updates. When I went to pick up my car, the AC system wasn’t working. I think that would be apparent to anyone servicing the vehicle considering it was over 90 degrees the day I picked up my car. But after being handed the keys and getting ready to drive away, I noticed this issue. I waited another hour at your shop with no real clarity into what was happening. I just had my entire AC system replaced 2 months ago and it was working the day of the accident that lead my car to you guys. Yet when Allie was going over the working AC unit at the end, she made me feel like such an inconvenience, and that I was overreacting for not having working AC. It was a horrible experience.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Where very unprofessional I would not recommend to anyone