Crash Champions #0692 Nebraska Ave N
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0 -
.... last resort.
Repair Quality - 2.5/5.0 -
The restoration of the damage on the vehicle was done very well, but the technician installed the WRONG headlight on my vehicle. The vehicle was returned to me Jan 21 Friday. As of right now 27 Jan Thursady, I am still awaiting Crash Champions Tampa to rectify this mistake.
Customer Service - 2.5/5.0 -
The restoration was done professionally. However, the headlight installed on my vehicle is the WRONG one. ... still waiting on CC to advise me..
Returned Clean
Likely to Recommend - 5.0/5.0 -
well done
Repair Quality - 5.0/5.0 -
Well done guy's
Customer Service - 5.0/5.0 -
well done
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Reserve for future reference
Likely to Recommend - 4.5/5.0 -
Very likely I will be back.
Repair Quality - 4.5/5.0 -
They took good care of my truck.
Customer Service - 4.5/5.0 -
Very satisfied with the service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
If I could give this collision center a negative satisfaction score, I most certainly would. I brought my car in for an estimate on 11/30 following an accident that occurred 2 weeks prior. Pictures were taken, I was told a written estimate would be emailed to me by EOD which I did receive as promised. I called back on 12/2 to set an appointment and was advised that parts needed to be ordered so I would receive a phone call to schedule once the parts were received to ensure my car wasn't sitting at the shop unattended. A few weeks passed, I never received a phone call so I called back on 12/22. I was informed the parts hadn't been ordered yet and that it would be taken care of immediately. I also scheduled to drop my car on 12/27 which I did. The initial estimate showed the repairs would take about 4 days. On 12/29, I received an updated estimate from my insurance company which showed my car wouldn't be ready until 1/7. Understandably there must've been more damage underneath the damaged panel. My frustration though was due to the fact that Crash Champions again dropped the ball by not calling me with a status update, I only learned about the extended date because of my insurance carrier. I received 2 texts asking me to complete a survey, one of which also stated I'd receive status updates which I did not. I called the center three times this morning for an update and not once did I receive an answer. I reached a message stating the subscriber I dialed was not a working number and ended up calling the toll free number and eventually reached a 2nd location on the same street who confirmed the number I had been calling to be accurate. The young lady offered to have her manager email the correct location and have them reach out to me. In the interim, I had already done so myself and eventually received a response with an apology, an explanation they were short staffed and that my car would be ready today following tire alignment. I called again later this afternoon and was finally able to speak with someone who informed me my car was at the alignment shop. He had no ETA and placed me on hold while he called the alignment shop. I was told my car would be back at the collision center around 345. I informed him I'd pick it up between 445 & 5. I called around 4 to confirm my car was ready and again received no answer. I was en route when I received a call from stating my tire had been delivered to the incorrect shop and that my car should be ready today or tomorrow. It went from the car being ready today following an alignment to the tire I need having been delivered to the wrong place. I absolutely would NOT recommend and in the event I find myself needing collision repairs in the future, I would never choose this company.
Returned Clean
Likely to Recommend - 2.5/5.0 -
The vehicle has not been returned
Repair Quality - 0.5/5.0 -
My vehicle was supposed to be fixed this past week and it’s still not fixed. Please resend another survey when the vehicle is fixed
Customer Service - 0.5/5.0 -
My vehicle is not fixed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and repairs. Nice facility.
Customer Service - 5.0/5.0 -
Again very pleased with the service. Will use them again if needed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Only thing that was a problem is not getting updates and long wait for a rental car. Also no one at front desk when picking up my car
Customer Service - 3.0/5.0 -
Promised updates but never got them till after I had to call. Was told 20 mins when dropping my car off but it was over an hour
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All went smoothly very good service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
paint prep work was done excellently and the paint application/polish was near perfect. both me and my friend that does professional paint correction had a very difficult time visually telling the start and stop of the bodywork.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service attention. Repair service exceeded my expectations.👍
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Damage was done to my car after the repairs!!
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The wrong car door was put in and the two tires on the passenger side were not replaced as told. I have had Nissan service do an inspection which I will be bring to your location.
Customer Service - 0.5/5.0 -
Car completion was delayed several times.