Crash Champions #0719 Hilltop
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Very good and nice service. Only issue was there seemed to be confusion with my paper work seeing that I had my deductible waived. It was corrected, but it happened both when I dropped it off and picked it up. All was corrected, but if I hadn't checked both times I would have paid out of pocket.
Returned Clean
My Experience - 0.0/5.0 -
My car is not fixed how it used to be. There or more damages still not resolved and each time it’s brought back the same issues come back up as if the repair shop did nothing to the car.
My Experience - 0.0/5.0 -
My Car Is Not Finished Your Company Still Has My Car
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
would leave it up to them
Repair Quality - 4.5/5.0 -
waiting for a part, got a call 2day., the part is in
Customer Service - 5.0/5.0 -
Had no problems, very friendly staff. There was a problem with the driver, I related the issue and was told it would be addressed.
My Experience - 5.0/5.0 -
Great job 10?
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience overall...The two ladies at the front desk were awesome! Akim was fantastic and kept the communication open with me so i was well informed about everything. Thanks again for the great customer service!! Amanda & Kathy Ayala
My Experience - 0.0/5.0 -
I was extremely satisfied with the turn around time for the repair; however, when I picked my car up it was pouring rain and I didn’t get a good look at the work. The repair does not match the original state of the bumper. There is a small gap in the seam between the body and the bumper. It sure what to do at this point.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
The repairs did not return the car to its original state.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car drives beautifully
Customer Service - 5.0/5.0 -
The communication was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ve literally told all of Yelp and everyone else
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
If I could give higher that a 10 I would! I left comments on yelp as well. Alondra was super helpful throughout the entire process. Every time that she even picked up when I called she was so nice and listened to me. The whole office was super understanding. My car suffered the effects of a Tiktok challenge. But I happy crash champions took care of me.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Crash champions was very communicative overall - updating us regularly on the status of our repairs. The repairs they provided are excellent with our car mostly looking like new. We gave a 7 because our car repairs took 6 weeks. We know that the reason for this was mostly out of Crash Champions hands due to insurance and parts availability. We do wish they were more communicative during the holiday season - with awareness that not having our vehicle impacted our holiday plans/process.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I'll recommend you'll to anyone who'll listen!!! 😉
Repair Quality - 5.0/5.0 -
Very pleased with the body work post accident, and the timeframe it was completed in!! My vehicle damage estimator, Akim Henderson, was so helpful from start to finish!! He constantly kept me updated on any, and everything going on with my car. I'm forever grateful for all the work you'll did in such a timely fashion!!!
Customer Service - 5.0/5.0 -
Every employee I encountered was pleasant and friendly!!
Likely to Recommend - 4.0/5.0 -
Already did.
Repair Quality - 4.0/5.0 -
Jorge (Richmond, CA branch) was always available for updates and queries about my vehicle. I am quite satisfied overall.
Customer Service - 3.0/5.0 -
The front desk clerks were okay; friendly enough. Although there was not the "above and beyond the call of duty" kind of service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
JOB WELL DONE, HAPPY HOLIDAYS!