Crash Champions #0756 Kansas City 103rd
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Ruth and team were terrific.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Ruth did a terrific job of keeping me informed of progress of car. The team did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did very good work in a timely fashion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
was happy
Repair Quality - 5.0/5.0 -
on time, as estimated
Customer Service - 4.5/5.0 -
long wait before able to start
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
7 screws missing from fender liner and bumper
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car look like new and I would recommend you guy's to people. Thank you
Likely to Recommend - 5.0/5.0 -
I would recommend 👌
Repair Quality - 5.0/5.0 -
Satisfied, job looks great 👍
Customer Service - 5.0/5.0 -
Stayed in touch.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Work was good but customer service wasn’t. Turn around seems to be an issue with staff problems. I was told a lot of people left at the ownership switch
Repair Quality - 4.0/5.0 -
Dimples in paint. Color match and body work spot on
Customer Service - 1.5/5.0 -
Pickup date kept getting moved with no phone call
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was not updated that the shop was going through a ownership change. If I knew, I never would have kept my car at the shop. I was not kept in the loop about my car repairs and the repairs took 4 months. Everyone was nice at the shop but the whole process was a disaster.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would explain my answer
Repair Quality - 5.0/5.0 -
Repair is great as I’ve always experienced. Customer service was my issue.
Customer Service - 1.0/5.0 -
No communication until I pressed for it. Still struggled throughout the process
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
My Experience - 0.0/5.0 -
Communication skills need improvement. The work itself is great but the customer service was awful.
Likely to Recommend - 2.5/5.0 -
Actual work was great! Customer service is reason for score.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
If the repair was to be delayed by a shortage of technicians, I should have been made aware of this at the start, instead of being given an apology at vehicle pickup time. Don't over promise on timing of the work and apologize for delays later.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car repair looks great so far :).Fast turnaround around which helped me get back into my work schedule.