Crash Champions #0756 Kansas City 103rd
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
My vehicle still smells like paint
Customer Service - 1.0/5.0 -
Almost 6 weeks to complete a repair.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
There are some miscommunications in the beginning…but after the initial issue, the job is well done
Customer Service - 4.0/5.0 -
There are some miscommunications in the beginning…but after the initial issue, the job is well done
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would be willing to refer/try again if needed given the new ownership and the increase in communication, but my experience was pretty bad
Repair Quality - 1.0/5.0 -
I believe a lot of the issue was timing given the change in ownership at the shop, however this process was awful. There were flat out lies to my insurance company resulting in a demand to return my rental car immediately and pick up my car resulting in hours on the phone for me trying to get things straightened out, about 4 phone calls telling me my car was going "into paint" four consecutive weeks. My car was with your shop for 2 months. Very frustrating.
Customer Service - 1.0/5.0 -
While I think they tried, communication was spotty and conflicting.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I don’t have a single bad thing to say about Crash Champions. My car was fixed and I was updated frequently, the staff are all wonderful. They even made sure I had a ride to the rental company after I dropped off my car to them. Overall a very good experience and I would feel comfortable having my friends or family have work done here.
Repair Quality - 5.0/5.0 -
Everyone at Crash Champions was super kind and gave me updates throughout the process. I felt taken care of and didn’t worry once about my car in their care.
Customer Service - 5.0/5.0 -
Again, everyone was super kind and professional. The gentleman who handled my car gave me multiple updates throughout the process and was very thorough.
My Experience - 0.0/5.0 -
The car took over 3 months to fix. The car was 'lost' for almost a month while in Crash Champions possesion. When i finally picked it up, o noticed they had accidentally put 2 stialess steel rims on one side and smoke rims on the other. NO ONE BUT ME SAW THIS UNTIL THEY CALLED AND SAID "YOUR CAR IS DONE AFTER 3 1/2 months, come pick it up". So now its back in the shop getting the 'correct' rims on it cause you guys are idiots.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would be my first choice hopefully I won't need again.
Repair Quality - 5.0/5.0 -
They did an excellent job on my repair
Customer Service - 5.0/5.0 -
Kept me informed and did what they said they would do and when, something you rarely experience in today
Returned Clean
My Experience - 5.0/5.0 -
Although this repair took a lot longer than anticipated, I was informed regularly by both email and phone calls from Robert Clevenger. Robert was always kind, patient and informative on the status of my vehicle. I knew that my car was in good hands. Mattie at the front desk was also kind and patient with everyone that entered the office. I would recommend Crash Champions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The paint job on the driver's door on my car was excellent.
Repair Quality - 5.0/5.0 -
The paint color blending on my Toyota Prius was excellent.
Customer Service - 4.5/5.0 -
The 2 1/2 two months wait to schedule the auto repairs, particularly around all of the year-ending holidays, was challenging for me. However, the "Road Rage Incident" was unexpected, which led me to your repair shop.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Service was variable and took an excessively long time with a lot of effort on my part to get things done. Ownership change from Molle to CrashChampions was disruptive. An unrealistically low initial estimate for repairs caused confusion with insurance vs. private pay.
Customer Service - 3.5/5.0 -
Staff were all friendly but didn't keep me informed on what was taking so long.
Returned Clean
Likely to Recommend - 1.5/5.0 -
Until they get the new ownership kinks worked out, I would not.
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I will start this by saying Robert came to the rescue and assures me all will be fixed. However Ruth and ileya are doing a disservice to your business. I can get more in detail if someone reaches out. Even if a company changes hands and policy’s and procedures change customer service never does !
Customer Service - 0.5/5.0 -
I brought my 2022 Tacoma to the place I purchased it thinking I would be well taken care of. Ilya came out to take pictures. There was no thanks for coming in or thank you for your business. At this time it was still Molle collision. I had an appointment to drop my vehicle off around Nov 3. They called me right before that date and said they couldn’t get it in til the 16th I called a few days prior to the new appointment time to make sure things were good. They said yes bring it in. When I arrived alread having my rental car setup to pickup I was greeted with ileya saying it may be a couple more weeks before the repair. I was not happy. This was the day crash champions took over there were several higher ups in town. A gentleman approached me and asked what was going on I explained and he said let’s go look at your truck to ileya. They came back he said we will get it in. Ileya then rolled his eyes at me. I aske to speak to him outside. I mentioned I didn’t appreciate. The attitude he had been giving me as well as no welcome thank you for coming in etc. he just said oh I may have just been busy. I went back inside and mentioned needing a ride to enterprise to get my car they said oh we are not affiliated with Molle anymore. So the shuttle was off limits to me. Not convenient. However one of the higher ups gave me a ride and was really nice. My hopes were higher at this point. But boy was I let down more !!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ilya Stefanidis was very efficient and helpful. Maddie was polite and prompt. Thanks.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Still not right
Customer Service - 2.0/5.0 -
No communication
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Front bumper still looks off
Customer Service - 4.0/5.0 -
Supra front bumper still looks off