Crash Champions #0756 Kansas City 103rd
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Never and will never use again! Manager was an incompetent and your transition from your initial acquisition was pitiful.
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
No communication until last week or so… had to continually call for updates. Calls were not returned promptly if at all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
ZERO -NEVER Terrible, terrible experience. The staff was unable to provide accurate, if any, updates on the vehicle, never returned my phone calls, and repeatedly failed to communicate timely with my insurance provider causing additional, unnecessary delay on the repairs. I am baffled by the general flippant attitude in the office. Ruth, somehow managed to get things in order in the last few weeks. But the repairs on my car were equally poorly done: misalignment of parts; which will require me to get it fixed again. I will be in contact with your office shortly, to get the repair on my car handled, by a different Audi-certified garage. Again, I can't reiterate enough how chaotic this experience has been. Without Ruth's involvement in the last week of the repair, I would have finalize the transfer of my car to another garage and transfer the matter to my attorney. 0/10
Repair Quality - 0.5/5.0 -
Terrible, terrible experience. The staff was unable to provide accurate, if any, updates on the vehicle, never returned my phone calls, and repeatedly failed to communicate timely with my insurance provider causing additional, unnecessary delay on the repairs. I am baffled by the general flippant attitude in the office. Ruth, somehow managed to get things in order in the last few weeks. But the repairs on my car were equally poorly done: misalignment of parts; which will require me to get it fixed again. I will be in contact with your office shortly, to get the repair on my car handled, by a different Audi-certified garage. Again, I can't reiterate enough how chaotic this experience has been. Without Ruth's involvement in the last week of the repair, I would have finalize the transfer of my car to another garage and transfer the matter to my attorney. 0/10
Customer Service - 0.5/5.0 -
Terrible, terrible experience. The staff was unable to provide accurate, if any, updates on the vehicle, never returned my phone calls, and repeatedly failed to communicate timely with my insurance provider causing additional, unnecessary delay on the repairs. I am baffled by the general flippant attitude in the office. Ruth, somehow managed to get things in order in the last few weeks. But the repairs on my car were equally poorly done: misalignment of parts; which will require me to get it fixed again. I will be in contact with your office shortly, to get the repair on my car handled, by a different Audi-certified garage. Again, I can't reiterate enough how chaotic this experience has been. Without Ruth's involvement in the last week of the repair, I would have finalize the transfer of my car to another garage and transfer the matter to my attorney. 0/10
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I was happy with the work. Crystal went above an beyond to help out an was very appreciated. I'm waiting on a sensor for my wheels an when that comes in she will let me know an I'll bring it in to get repaired. It's aweful the wait on the car parts but I do understand it's not of your faults. The desk girls were very polite an nice. Thank you for your services
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The personal is all great folks but the system they were under and circumstances caused a lot of inconvenient hold-ups.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ilya was very helpful in explaining the process for taking care of getting the part, having it painted, and setting up the time for attaching it. He confirmed that we could wait for this last step, which was necessary since it is our only car. We’re very happy with the work and his help.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The work was good. But it ended up costing double the amount that was quoted . And was supposed to be done in 3 wks and ended up taking 9 weeks!!
Customer Service - 1.5/5.0 -
I called several times and for 3 weeks I was told that it would be done at the end of the week.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Is this a joke? I will make it my mission to tell people to stay away. Worst car experience ever.
Repair Quality - 0.5/5.0 -
Horrible service. A failure on every possible level. Failed to communicate. Told the insurance company that you didn’t have enough techs and thus my rental car reimbursement was cut off. When I asked you to compensate me, told me It wasn’t your responsibility. Repairs to car were not completed in timely manner. Repairs were inadequate. No apologies or compensation was offered. Absolute total failure in every sense of the word.
Customer Service - 0.5/5.0 -
Business was bought from Molle Toyota in the middle of my repair by Crash champions . For two weeks it was nearly impossible to even get a person on the phone. Repair finish dates were constantly moved. No apologies or compensation was ever offered. Horrible, horrible customer service.
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would have rated a 10 but I didn't get offered a loaner car and I wasn't kept informed on the progress of the repairs.
Repair Quality - 5.0/5.0 -
The collision shop did a great job with the repairs. Looks like new and the sensor appears to be working fine. I love that they detailed it!
Customer Service - 5.0/5.0 -
Ruth in claims was great at assessing the damage and very concerned about my safety and well-being since I'd be driving the car until the parts arrived for me to return for the repair. I was a little disappointed I couldn't get a loaner because I didn't have rental insurance. I was very impressed with Ruth's knowledge about my car and prompt service and checkout.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Our car has been in your shop for 2 months, there has been almost zero communications from the shop, when we picked up the car it was not fully repaired, and we had to drive the car back and leave it for further work
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They exceeded my expectations!
Repair Quality - 5.0/5.0 -
Was totally amazed at how quickly they got my car back to me. It was clean on the inside as well as the outside. They really took care of me. It was like my car looked brand new again . Quality workmanship on the repair. Thank you!
Customer Service - 5.0/5.0 -
Friendly and competent!
Returned Clean
Likely to Recommend - 5.0/5.0 -
The staff is friendly and kept me informed at all stages of repair.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I like this shop and the work they have done for me in the past I see no reason to change at this time.
Repair Quality - 4.5/5.0 -
The repair was slow due to the change in ownership.
Customer Service - 5.0/5.0 -
Personnel were awesome.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
All work promised was not completed. With the change from Molle Toyota to Crash Champions. This also took 2 weeks longer than what I was also told
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Customer service lacking
Repair Quality - 1.0/5.0 -
I was told 2 weeks for repairs. Called at 4 weeks and spoke to someone who couldn’t help me and left a message. No return call. Called again and left a message on machine. Took several days before I received a return call. Was informed they JUST brought my car in from the lot. We are now at week 5 with no updates, I had to leave 2 messages before getting the call with the update. Enterprise left messages for updates but didn’t receive a call back so I had to call insurance to get extension on rental because you wouldn’t answer the phone. Finally got my car back, battery was dead from sitting so long. They jumped me but I fear any long term battery damage as it is a Prius and the batteries are expensive. I’ve NEVER had battery issues so this would be the first time. So far, no issues. The repair is satisfactory but the communication and time of repair was ridiculous! I will not be a repeat customer.
Customer Service - 0.5/5.0 -
Lack of communication