Crash Champions #0763 Seattle Sodo
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never will recommend anyone to you at all.
Repair Quality - 1.0/5.0 -
Could not complete the job or fix my car.
Customer Service - 1.0/5.0 -
Work wasn’t completed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very professional, very fast
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great service. Zoe was very understanding and helpful.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Issues with car discussed earlier.
Repair Quality - 2.5/5.0 -
Some paint overspray on roof of car. Backup camera no longer works.
Customer Service - 4.0/5.0 -
Front desk can be difficult to reach, but communications from the estimator were helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks better than before my accident!
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very good service.
Repair Quality - 5.0/5.0 -
Totally satisfied with my repairs
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall smooth experience. Good communication, repair was quicker than I expected and my car looks amazing!
Customer Service - 5.0/5.0 -
Returned calls, sent emails when they said they would.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Front office/reception could be a little more friendly and professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Front desk person delivered exceptional guest service in person.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
1) Gave an appointment on Nov 6th. Then called on 6th and told only appointment available on 28th. I lost too much time to find another place. 2) dropped the car on 28th. I Clearly told most of the damage is under the car as it went over a hedge to that I was informed “we are the experts you do not need to specify anything” I even showed the damage on the front bumper which it a sign post and showed the pictures. For that also I got the same reply. 3)After initial estimate I was informed it will take 3 to 4 weeks to complete the work (depending on part availability and that was understandable) 3) tried calling around Dec 18th to get the status. Left multiple voice mails finally nearly after a week got a call back and mentioned we will try to give the car in 26th Dec. 4. No news till Dec 26th so called again no one was reachable so left a voice mail and informed insurance agent I will be able to pick up the car only on Jan 17. As I will be traveling. 5. On Jan 9th I was told they found “damage under the car” so need additional time. Which I believe was not inspected as needed first place. 6. From then on date got moved for one reason or other. Final reason was a damaged glass for side window which was not there when I dropped the car. But you guys are the experts. 7. Finally got the car on Feb 7th. Front bumper was not repaired. When asked I was told when the company changed they lost lot of data and some employees moved on. Then told to bring the car again. 8. On 16th Feb finally it was fixed and that job you guys did on time!!!! 9. Totally it took 4+ months to complete the work. If count the time from accident it took 5 months. 10. Some of the things are understandable with the supply chain issues. But that do not include “experts” finding issues at the last minute and postponing the delivery. It was clear that the experts were not look at the issues until they are ready to work on it. Worst part was most pathetic communication I experienced as a customer. Unfortunately I dropped the car there and I was waiting for your mercy.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Patience did a great job taking care of me when I picked up my Telluride. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I don't see a benefit to work with a large shop. My repair was lost, the staff gave me conflicting information, and ducked my calls because they knew they had treated me poorly. I never lost my temper or treated them with the respect they should have treated me with.
Repair Quality - 4.5/5.0 -
I am amazed you were able to save my baby car. Thank you!!!
Customer Service - 1.0/5.0 -
I checked my car in. Almost immediately my contact when on vacation. No one called and talked to me for two weeks. I would call and get different answers. The women, then were afraid to talk to me because they had treated me poorly. I made it very clear in the beginning I was a retiree and student on a fixed income, if there was going to be downtime when I didn't need to pay to rent a car, please let me know. I rented a car for almost two weeks while nothing was done to my car. This was so disappointing. - Then I picked my car up, I had ask for pictures of the bent thing - I ask again. I never received pictures of the bent thing. I received some pictures but of what. Again, thank you for fixing my baby car!!!
Returned Clean
Likely to Recommend - 1.5/5.0 -
Only if it’s the only option
Repair Quality - 3.0/5.0 -
The work done was successful. However the number of delays was ridiculous. They delayed allowing the car to come in, even though it has been scheduled to be brought in. Then after it was delivered they didn’t contact me for over a month about anything. Then delayed three times after initial contact. They had my car for two months with minimal communication and poor timelines.
Customer Service - 4.0/5.0 -
The people were almost friendly, though one of the desk staff was ice cold and didn’t actually look at my or anyone else when talking to them.