Crash Champions #0764 Grady Way
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.0/5.0 -
Could never reach a representative by phone and when it came to communication, I was called twice after the shop had already closed to be informed that my car wasn’t ready. The phone listed only rings 3 times and you have no option of staying on hold to wait for a representative to answer your call, but instead goes to voicemail in which they have never returned my call in a timely manner. Please fix that!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
No one ever answers the phone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Overall it's good but the waiting time is pretty long. It took me nearly a month to get my car fully repaired.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0 -
Looks as good as new, except that left a box with my old headlight housing in the back trunk.
Customer Service - 1.5/5.0 -
No call back for pick up my call. When I try to call no one there to answer or return my message.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Crash Champions stole a piece off my car, and then offered to replace it at 75% of the value.
Customer Service - 0.5/5.0 -
This was the worst experience I’ve had with a insurance repair place. Crash Champions stole a part from my car and sold it to a recycling company. Since then they admit that but haven’t reimbursed me. …? I see why Crash Champions has one star reviews. At this point I just want my money back. I wouldn’t send an enemy to this place, they’re liars/crooks.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Didn't fix a door ding chip on the edge of the driver side rear door as I requested.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
There seemed to be a lot of disorganization.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
If they would fix their poor customer service and communication I would recommend this shop to everyone
Repair Quality - 4.5/5.0 -
The repair was very well done. I am still waiting on a back ordered piece and have received no additional information regarding the status of the trim, either upon pickup or post pickup
Customer Service - 2.0/5.0 -
When I first was given this location as a shop covered by Progressive I called and left a message to get an appointment. I was never called back and called again, no call back. I had to actually go to the shop to get any service and was greeted as an inconvenience by the front desk staff. I have to actually drive to the location to speak with anyone since they don’t answer calls or callback, which is extremely inconvenient and unprofessional
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The receptionist was unsure if she could take a certified check because she had never heard of them and they usually do credit cards or debit cards. Please train your staff on all forms of appropriate of legal tender.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Didn’t get everything I requested done. They never answer the phone or return calls. I’m still waiting on a quote for work. The car looked great but it’s too hard to contact the office and I can’t keep running down there for assistance.
Repair Quality - 2.5/5.0 -
Didn’t get everything I requested done. They never answer the phone or return calls. I’m still waiting on a quote for work. The car looked great but it’s too hard to contact the office and I can’t keep running down there for assistance.
Customer Service - 0.5/5.0 -
Didn’t get everything I requested done. They never answer the phone or return calls. I’m still waiting on a quote for work. The car looked great but it’s too hard to contact the office and I can’t keep running down there for assistance. My door control locks and windows didn’t work. Since they were working on the doors. They should have checked for basic functionality.