Crash Champions #0768 West Haven
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Take too long before you get your car back and when you drop your car off no one too give you a ride home like they promise when they call you
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
We are so pleased with the work done on our car. Excellent service and would highly recommend. Thank you for a job well done
Likely to Recommend - 5.0/5.0 -
Good company to work with
Repair Quality - 5.0/5.0 -
Excellent work. Hiighly recommend
Customer Service - 5.0/5.0 -
Wayne walked us through the process and all went well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job👍👍
Customer Service - 5.0/5.0 -
Awesome job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an excellent experience with the company. Wayne did the estimate & scheduled my appointment. The finished the repairs two days early. I had the repair work by the local Toyota dealer & they said all repairs were made very well!! Thanks to Wayne & Team!! George
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
In the condition that I received my car as I said, I would not recommend anybody, but I’m not writing off you guys yet until I see the correction job that you’ve done if I get the same job that I get the first time I will totally recommend you guys, but if you don’t fix my car to the satisfaction that I’m looking for I will not be recommend you to no one
Repair Quality - 0.5/5.0 -
This is not the first time you guys fix a car for me but this time I am so dissatisfied with the job that you’re done I show you guys all the complaint you said you’re gonna order the parts from the 17th and today is the 21st and you guys were gonna give me a call and I’m still waiting on that call
Customer Service - 0.5/5.0 -
This is not the first time you guys work on a car for me and honestly, I’m so disappointed in this job that you’ve done I show you all the faults that I found with the car. Mr. Wayne said he was gonna order the parts and give me a call me on Wednesday the 17 I did not receive that call I went back up there. He said he was gonna call me when the parts get here. I still waiting on that call
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good job
Repair Quality - 5.0/5.0 -
Very professional and did a good job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wayne was very professional and knowledgeable about his work. The car came out beautifully done can’t tell it was even hit definitely recommend this place
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
No, because when you take your vehicle in for service, they should wash in detail and make sure there’s nothing on the outside. Just terrible. I never experienced this in California at the shops. I’ve taken my vehicle so this must be a disconnect in other states.
Customer Service - 0.5/5.0 -
I was disappointed with the turnaround time for my vehicle and, more importantly, the lack of communication throughout the process. The staff at the shop were friendly, so my frustration isn’t with how I was treated in person. The bigger issue is the disconnect in customer service. When I called the 800 number, I realized I wasn’t actually speaking with the shop itself, which made getting updates even more frustrating. Unfortunately, this feels like the same experience we’re seeing with so many corporations today: more fees, fewer people available to actually help, and less personal follow-up with the customer. Technology and centralized customer service may make things easier for a corporation, but it shouldn’t come at the expense of good old-fashioned customer service. When someone leaves their vehicle with a business, communication and follow-up matter. A simple update goes a long way. The employees were friendly, but the overall process and lack of hands-on communication definitely left me disappointed.
My Experience - 0.0/5.0 -
It’s not finished. Waiting for the final piece to be attached to my door. The company hadn’t delivered it when my car was ready. I’m waiting for the call to have it attached.,
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 4.0/5.0 -
They are not finished. Waiting to return and replace the stripe.
Customer Service - 4.5/5.0 -
Excellent! Waiting to determine accuracy as they said my stripe would be added soon.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Satisfy with job .
Customer Service - 4.5/5.0 -
Good service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication via text messages. Professional attitudes and work done
Customer Service - 5.0/5.0 -
Smooth. Excellent.