Crash Champions #0774 Jonesboro
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
At Crash Champions Collision, aftermarket parts cannot be used to repair vehicles. a) OEM parts are identical to those being replaced on my vehicle. b) A warranty covers OEM parts. c) A Lifetime Warranty is included with all repairs at Crash Champions Collision. d) Aftermarket parts are low-quality and are not used to repair vehicles at Crash Champions Collision
Repair Quality - 5.0/5.0 -
The experience I've had with CRASH Champion Collision has been phenomenal. Because of the Progressive insurance adjuster's negligence, I expected a long wait. Upon taking my vehicle to the body shop following an accident caused by a progressive insured client, the insurer was responsible for restoring it to its pre-accident condition using the same parts the original manufacturer used. I was disapproved by the progressive insurance adjuster for Crash Champions Collision not to use OEM parts in repairing my vehicle. Aftermarket parts recommended by a Progressive Insurance adjuster did not meet QS 9000 standards. Aftermarket parts are generally of low quality. At Crash Champions Collision, aftermarket parts cannot be used to repair vehicles. However, I had to pay the difference for OEM parts. a) OEM parts are identical to those being replaced on my vehicle. b) A warranty covers OEM parts. c) A Lifetime Warranty is included with all repairs at Crash Champions Collision. d) Aftermarket parts are low-quality and are not used to repair vehicles at Crash Champions Collision. The progressive insurance adjuster could not prove an aftermarket part was equivalent to an OEM part and/or documents supporting her unnecessary claim. My vehicle was repaired well by ECR. There was perfection before my eyes—a big thank you to CRASH CHAMPION Collision.
Customer Service - 5.0/5.0 -
The experience I've had with CRASH Champion Collision has been phenomenal. Because of the Progressive insurance adjuster's negligence, I expected a long wait. Upon taking my vehicle to the body shop following an accident caused by a progressive insured client, the insurer was responsible for restoring it to its pre-accident condition using the same parts the original manufacturer used. I was disapproved by the progressive insurance adjuster for Crash Champions Collision not to use OEM parts in repairing my vehicle. Aftermarket parts recommended by a Progressive Insurance adjuster did not meet QS 9000 standards. Aftermarket parts are generally of low quality. At Crash Champions Collision, aftermarket parts cannot be used to repair vehicles. However, I had to pay the difference for OEM parts. a) OEM parts are identical to those being replaced on my vehicle. b) A warranty covers OEM parts. c) A Lifetime Warranty is included with all repairs at Crash Champions Collision. d) Aftermarket parts are low-quality and are not used to repair vehicles at Crash Champions Collision. The progressive insurance adjuster could not prove an aftermarket part was equivalent to an OEM part and/or documents supporting her unnecessary claim. My vehicle was repaired well by ECR. There was perfection before my eyes—a big thank you to CRASH CHAMPION Collision.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I believe Jo did her best to keep me abreast on the status of my vehicle throughout the duration of my Porsche being at the repair facility. Unfortunately there was a huge disconnect between me, Crash Champion, and the insurance company which resulted in a lack of communication to me with updates on the vehicle and a delay on the repair process.
Returned Clean
My Experience - 0.0/5.0 -
Ending up paying out of pocket for a service ($340) that I did not approve. No one told me about an additional charge outside of what my insurance paid until the day before I came to pick up my car. I’ve used this company before but will not use again just for this reason.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Was told my car would be in repair for 30 days. It ended up being 45 days. Had to keep calling to get a status on my car. NO ONE EVER CALLED ME, I made all the calls to get a status. They were quoting me one price and telling my insurance company something different. When I called to speak with my insurance company, they said they had approved all services. However, Crash failed to mention to both my insurance and myself they had replaced my whole front bumper when I had damage only on the left side. And then charged me for it after they had replaced it. I was out of pocket $340 for something I didn’t approve initially and was told about it after. I’ve used them before but will never deal with company again. Even my insurance company advised that they were doing underhanded business.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with experience, professionalism, and updates on repair. Hope I do not need to use you in the future, but know who to go to if I have Tesla repair work in the future.
Likely to Recommend - 5.0/5.0 -
I've had my fair share of car body work over my 45 years of driving. Crash Champions stands well above previous experiences.
Repair Quality - 5.0/5.0 -
Have my Tesla 3 back for 2 weeks now, and she is running like new thanks to Crash Champions.
Customer Service - 5.0/5.0 -
Very helpful, honest, and accurate.
Returned Clean
My Experience - 5.0/5.0 -
As always a great job was completed!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was professionally completed. They kept me updated throughout the process. Most importantly, they worked things out with the insurance company and I had no out of pocket expenses. So love that.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice work
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The technician did a wonderful job. Thank you Crash champion’s
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Took 4 months to get car back. Over charged $1200 that I had to identify in order to get a refund. Bad communication by CC with insurance. Dash screen had bubbles when returned, requiring visit to Tesla. Window seal not correctly applied, requiring second visit. Car left in service mode both times. No warning or notice that custom vinyl was to be removed. Body damage repair was good though.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jo and Deshon are amazing partners of the organization. Their professionalism, communication and overall passion for what they do on a daily basis, proved to be an exemplary example of how a dedicated team should work together to achieve satisfaction and success. I was very please to have chosen your company regarding repairing my vehicle.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The undercarriage cover wasn’t replaced
Customer Service - 5.0/5.0 -
They worked with me to get my timeline met
Returned Clean
My Experience - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Excellent work and attention to detail.
Customer Service - 4.5/5.0 -
Your team was amazing. The work was outstanding also.
Returned Clean
Likely to Recommend - 4.0/5.0 -
The repairs were certified and done well. It was about the time involved
Repair Quality - 2.5/5.0 -
Kept my car more than 4 months to complete repairs. It was a nightmare.
Customer Service - 3.5/5.0 -
Uncertainty of completion of repairs. But he was always polite and respectful. I know it was not his fault.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Deshon was so professional and service oriented. He is a jewel!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Vehicle in for over four months. Repairs were excellent but time was exorbitantly long