Crash Champions #0776 Murfreesboro Pike
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
I only chose this place because my insurance suggested I do. The lack of communication regarding my cars status was very poor and it impacted my ability to go to work for over two weeks.
Repair Quality - 3.0/5.0 -
Repair was done well from what I can see, car was not super clean when it was returned. Repairs also took way longer than what was originally expected and there was a huge lack in communication between them and me about the repairs.
Customer Service - 3.0/5.0 -
Poor communication, many delays on car status that were not updated to me in reasonable time
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Provided great communication and updates throughout the process. All staff were very friendly and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
If anyone owns a Volvo and needs Volvo certified repair shop Tyler, Mary and team would be highly recommended by me.
Repair Quality - 5.0/5.0 -
Very satisfied with the work Tyler, Mary and team did on my vehicle. This is my first experience with Crash Champions and the shop is the former European Collision Repair so I was concerned that maybe the shop wouldn't be as good as it was when it was ECR. The team in place lived up to my expectations. All wasn't perfect and they owned the issues and corrected them timely. I will use them again 1) because it is a Volvo certified repair facility and 2) because of the actions and the work Tyler, Mary and the techs actually making the repairs did for me. I appreciate them.
Customer Service - 5.0/5.0 -
Tyler and Mary were great to work with throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication through out th.e process!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work looks great, the only issue I had was when original estimate wasn't going to be good because more damage was found I had to call to find out when I had a rental car was scheduled to return the next day. But after that Mary was great with communication and all was taken care of with more frequent updates.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone crashed champions did an excellent job, we’re very friendly, and I would happily recommend it to anyone that I know
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a very convoluted and stressful situation. When I arrived, I met Mary. I explained to her my situation and she stated she would do everything she could to ensure I was taken care of. My car remained in the shop roughly two months. The repair shop was in a constant tussle with my insurance. At a certain point, I feared certain points of my vehicle would not be repaired because the insurance’s provisions and lack of approval. Mary went above and beyond to communicate every step of the process. She fought and ensured my car would not leave the shop until it was repaired and safe to drive. Our house recently burned down and many numerous things, so, having this one piece of our livelihood taken care of after losing so much is priceless. Tyler was also a hand in helping. When Mary could not communicate Tyler made sure there was no lack of communication regarding progress of my vehicle. Mary has left the biggest positive impact on our lives that we haven’t seen since losing our house and other things. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not recommend, and not because the people weren't friendly, but because of the time it took to complete the repair. It made it very difficult for several months having to rent a car week by week without an accurate timeline of when the vehicle repair would be complete.
Repair Quality - 5.0/5.0 -
Quality, good. Time to complete, terrible.
Customer Service - 3.5/5.0 -
Service reps were always nice when I received communication, but over the course of 5 months, we really weren't updated with detailed info as often as we would have liked.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Fantastic customer service. Mary Silvia went above and beyond with her communication.
Customer Service - 5.0/5.0 -
It was excellent!
Returned Clean
My Experience - 5.0/5.0 -
Excellent work. Delivered on time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mary and Tyler were great from beginning to end. They communicated well. Very friendly. Repairs were right on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication. Great service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tyler has been so good to work with.! it seemed to take a long time for the car to be repaired, but I appreciated the texts informing me of progress
Likely to Recommend - 4.5/5.0 -
My only problem was that it took so long to get the car back. besides that, everything was excellent.
Repair Quality - 5.0/5.0 -
Great work. Just took a while
Customer Service - 5.0/5.0 -
Tyler - excellent. Accessible, helpful, and nice.
Returned Clean
My Experience - 5.0/5.0 -
All around, stellar customer service. I was welcomed in by tyler and he took care of me very professionally. at the same time he was also human, and chatted with me about stuff aside from the business we were taking care of. I also received stellar service from a tall black gentleman whose name i didn’t catch. he was great and made me feel like i was in great hands. Was happily surprised that my car was washed before given back to me. super happy with my experience with Crash Champions. thanks guys