Crash Champions #0782 Martell
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Where do I start. Was told 3-4 days for repairs. Turned into 2-3 weeks with zero communication. Paint job had bubbles in it on pick up and they damaged my car paint when washing it with a brush that they had sitting in the gravel. 60k into my STI and it had brush marks and swirls EVERYWHERE. They did attempt to remove it and the painter was a nice guy but it is in worse shape than when it went in.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
New ownership created many problems. Estimates for completion were wildly off. Initially I was told it would take an hour or two, then 3+ days when I dropped it off, then one more day until it took 2 weeks. Sam got very frustrated at one point with me. Understandable given the turmoil the staff was under the change of ownership with no notice. Work looks great, but better communication and estimates would be appreciated. I would have arranged for a rental if I was told it would have been weeks.
My Experience - 0.0/5.0 -
Major work was excellent. The driver side door had a large scratch that was not fixed.