Crash Champions #0782 Martell
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
It took them too long to fix my car
Customer Service - 4.5/5.0 -
The lady was nice 👍
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There were very professional. The receptionist Christy was so amazing and helpful. She made the experience completely easy and not stressful
Customer Service - 5.0/5.0 -
A great group of people. Very professional. Christy was amazing and made the whole process a good experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Shop did not put bolts back underneath and caused rubbing when the vehicle was driven. They did say they would repair any damage it caused for lifetime
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Christy was great to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The cable that holds the door open is not in the truck. They took off my antenna and left it inside the truck. They took door is not completely right. There were 3 chips on the door handle which I saw before I left. I was advised they would call when another door handle comes in next week. I didn’t notice the cable was missing until I got home. The check engine light came on and I believe that was because if the antenna because the code kept asking what kind of radio was in there or something. Now I have to take more time off and bring it back in.
Likely to Recommend - 3.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Christy was super to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job- everything lines up - qualiryvworkmanship
Customer Service - 5.0/5.0 -
shop kept me totally informed on progress of my vehicle
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Every visit to the Martell shop, over the last 10 years has been Excellent. I unfortunately have had a couple of run ins with some of the wild pigs out here on these country roads. Which fortunately, brings me to this shop. It's a small shop with big time customer care, workmanship, passion and just down right good people. They are the best at customer service and workmanship everytime I visit. This is a very small shop producing huge quality for the reputation of Crash Champions. I sincerely hope that the powers at be, realize the very special people in this shop and compensates them very nicely because quality and team work like this can never be replaced. ⭐️⭐️⭐️⭐️⭐️ The only issue I have to mention as a side note, is the two local Lexus dealers seem to have an issue with sending the correct parts and even damaged parts. I will be letting Lexus know of this issue and I will be sharing with them what a pleasure it is as a customer to work with Crash Champions in Martell. Thank you sincerely for making unfortunate situations to be stress free and taking care of.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied. Kristi did an excellent job working with the insurance company, getting the proper parts, etc. They did an excellent job repairing the damage and in a timely manner. We highly recommend their service to anyone needing this type of repair.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kristine was amazing! She is the best. From the start of our visit to get an estimate, she answered all our questions and kept us updated about everything we needed to expect. It was such a pleasure to have her help us. Great customer service.
Likely to Recommend - 5.0/5.0 -
They were friendly and did a good job.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing job! Was super quick and everyone was extremely nice and professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10. The repair was fine. But they kept sending after market parts which arrived damaged. When they finally sent a Toyota bumper which was not damaged, the repair was completed and was completely satisfactory.
Customer Service - 5.0/5.0 -
I don’t know if you got my previous comment, After market parts were sent initially and kept arriving damaged. When actual Toyota parts were sent, the repairs were quickly completed and everything was satisfactory!
Likely to Recommend - 5.0/5.0 -
Highly recommended
Repair Quality - 5.0/5.0 -
Crash champions provided me with excellent communication and dud an amazing job on my vehicle!
Customer Service - 5.0/5.0 -
Kristy was wonderful with keeping me up date and checking in.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do excellent work this is the second time I've had to have my truck.
Customer Service - 5.0/5.0 -
They have great people working there