Crash Champions #0782 Martell
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people at Crash Champions Martel were very professional and helpful to me through the whole process. They kept in touch to let me know how the process was going. I would definitely go there again for any of my vehicle problems. I would recommend them to friends and family. Thank you to Samuel Lucero and Allison for all your help. Katrina .
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
The entire process was managed very professionally and courageously. I received timely feedback and updates on the status of the work being performed. I am very happy with the quality of work performed on my truck and it was completed a day earlier than the anticipated schedule. Regards, Dan
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
They told me to pick my car up on Friday after 4. When I showed up…. They gave me back a car with a check engine light on!! (Which was due to the accident) I took to another facility… the mechanic clarified! This facility never communicated at all that they were having issues, clearing the code, the check in on my car. Until I picked this car up, my car was NOT drivable. The rental car went back, I was forced to miss days of work.
Repair Quality - 1.0/5.0 -
My first impression when I dropped my car off, was the receptionist I believe her name is, Allyson, is not friendly, her communication skills did not build confidence …I was given my car back with the check engine light on. Told to take it to a mechanic they were not able to clear the code. Called my insurance company they told me to take it back to Crash Champions . I called Crash Champions , to clarify this is correct. Spoke with Allyson she was supposed to have somebody call me back. I never received a phone call back so I called again, asked for a manager the manager said he felt the code was not from my accident, I told him I believe it was my car did not have a check engine light on before the accident. He was short with me and told me just to bring my car in. I called my insurance company back. Told them what I was told by Crash Champions . The insurance company told me I could take my car someplace else , I did . The check engine light was most definitely from the accident. I will not bring my car here again. I have missed work days due to this. This was not a smooth transaction! Very frustrating! I will tell my family and friends about this experience! Plus, I will most definitely share this with my insurance company,
Customer Service - 1.0/5.0 -
Allison is not overly friendly, she didn’t build my confidence, when going over paperwork..she didn’t explain things very well , seemed like she was not sure confident in what she was saying. Management/ supervisor not sure what his title is …was short with me on the phone.
Returned Clean
My Experience - 5.0/5.0 -
Car was ready on the day promised and it looked great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
They had my car for a month. All the repairs are still not completed. After I picked up my car I realized the rear passenger side window no longer works. They said they'd fix it when the rest of my parts come in.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great service and experience. Car looks great. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent communications on step by step progress. They even finished the repairs TWO days early! Highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communications and work. Extremely pleased.
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I am so appreciative of the repair. It was a very welcoming surprise to see the car detailed on the inside as well. Thank you. It has made my wife beyond happy with your service. Thank you again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice, and know what they are doing.
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and willing to take my calls. Sam went out of his way to expedite my work when they weren't able to make the first deadline. Work turned out wonderful, and the clean car really was a nice touch.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
People were friendly, work was done in a timely manner, car looks great, and I’m happy. Good job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The job was completed well and on time!! Appreciate the extra care taken!
Customer Service - 5.0/5.0 -
I thought I already did this once before. Very satisfied with the outcome and getting the part from Action Auto Wreckers in Hollister was a plus!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good work but damaged upholstering and foam on the rear seat. They are trying to fine a new back seat for me. i believe it will happen. My car is a 2014 so its a little old.
Customer Service - 5.0/5.0 -
good service, Kept me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Everything was great. Only disappointment was having to wait 45 minutes to get the paperwork completed when the car was finished
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brilliant service