Crash Champions #0798 Lakewood South
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our car was totaled so there was no repair but the staff was very friendly, concerned, and helpful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did a beautiful job. And you washed our truck! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job, very quick too
Customer Service - 5.0/5.0 -
Everyone nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very informative throughout the process
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My radiator exploded on my son 5mins after it left the lot. They said it was fully repaired and the car overheated and possibly damaged engine. Now we have bigger problems.
My Experience - 5.0/5.0 -
From walking in dropping off my truck to picking it up the service was great. Communication was daily as well through out the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thomas was awesome. He was very polite and professional and kept me informed of the work progress and cost.
Returned Clean
My Experience - 5.0/5.0 -
I found your operation well organized. From the front desk service, the estimator, who followed the car through the entire process and the pickup, all outstanding. When I called with a question, they were right there to help. I worked with collision companies in NY, but nothing to match your operation. Would highly recommend and use you if needed in the future.
Likely to Recommend - 5.0/5.0 -
From service to craftsmen ship, great.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service from front desk to adjusters
Returned Clean
My Experience - 5.0/5.0 -
Staff very courteous and work done in a timely manner. Highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent in all aspects
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 2.5/5.0 -
No idea. I haven’t received my car back
Repair Quality - 2.5/5.0 -
I called March 1st because you informed me my car would be done on Friday. When we spoke you said it would be done by the end of the day. I received no call stating it wouldn't be done until after the weekend. No one called today Monday 3/4. My husband had to call because we are trying to make arrangements for pick up to ask when my car would be done. We were informed maybe by the end of the day or tomorrow morning. This is the third survey I have received and I still have not received my car. I was informed when I dropped my car off they would be calling me regarding updates. This hasn’t happened. I’m writing this for future reference that you really need to stay on customer service letting people know if there are delays. I am leaving for a convention that I’m driving to which now I have to make other arrangements. I know you give us estimated times and you have had for 2 weeks but if you are not delivering on the date you inform your customers. You need to stay on top of communicating they shouldn’t have to keep calling you. It makes your business look bad. I have no idea what type of work you do. I heard good but my survey is on customer service because it’s the only thing I have to go on.
Customer Service - 2.5/5.0 -
I did that on the previous question
Returned Clean
My Experience - 5.0/5.0 -
Picking up and dropping off the rental car at Crash Champions was effortless on my part thanks to the experienced staff. Everyone did an excellent job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service from start to finish. I am completely satisfied with the repair quality.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Got my truck back a day earlier very fast and reliable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
it is still in the shop being repaired. Had to return it to have the bumper repainted.
Customer Service - 4.0/5.0 -
James has been responsive to our concerns
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ray was excellent from beginning to end. He gave me great advice, communicated well and I love how my car turned out. He's an incredible asset to your company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
James was great. Car looks great. Appreciate the car being clean at pickup