Crash Champions #0805 Summerville
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The moon roof does not completely close: I discovered the problem only after leaving the shop. I drove back and was assured if I brought the car back it would be fixed. The more I thought about the problem, I had to wonder why it was not tested before I picked up the car. Next, I wondered why the windshield was replaced. There had been a very small crack on the left side but there was no reason to replace the windshield at this time. Finally, when I got home to look at the cleanliness of the interior I noticed dust along the driver door and there were just two pieces of glass in the tray that had not been removed.
Customer Service - 5.0/5.0 -
The staff was frisendly and encouraged me to return the car at my conveniencce. That will be a challenge since I have no othr way to get the car returned but to wait while the roof is fixed.
My Experience - 5.0/5.0 -
Couldn’t have been more satisfied! The work done on our vehicle was excellent! You would never have known it sustained damage. The vehicle looked brand new. Rubin & Jennifer were a pleasure to work with. We were comfortable the minute we stepped into place for the first time. We’d highly recommend Crash Champions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
If I could give higher I would! Crash Champions Rubin and Jennifer were great from start to finish kept us update through the whole process.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
I have a have swirl marks in my paint on the driver's side. My headliner was extremely dirty as well as my floor mats and other areas interior wise. My sunvisor that was inside my truck thrown in the bed of my truck which is now ruined
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the work on my car every time I see my car I say there goes my baby she is back just the way she was. I want to thank you for the work that was done on my car .
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Looks like the piece is coming lose again. Tape is visible.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to work with, as kept us informed of every step along the way.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will
Repair Quality - 5.0/5.0 -
The only thing was , that i waited a long time for my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
I was told my car was ready for me to pick up and it wasn't, I sat around waiting and still not ready! Had to come back the next day, I also thought the car would be washed after repair and it wasn't! I'm not satisfied at all!
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
There is no chance I would return nor recommend to anyone at present moment
Repair Quality - 0.5/5.0 -
Probably the worst experience I have ever had with a professional workplace. Lied to on numerous occasions as well as almost 4 months to get our car back.
Customer Service - 0.5/5.0 -
The customer service was the same, no real communication, and when contacted always got the run around. They lost the car for the first week.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rubin at Crash champions made this process very easy for me and helped me out very much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0 -
Car looks and drives great. Process of getting the repair done, notifications and false statements was difficult. Further information was not forthcoming until I called Corporate.
Customer Service - 2.5/5.0 -
Notifications were practically absent. On my first call to the shop, after 7 days, I was told they just got it into the shop. 8 days later they called to say they had trouble getting parts, the parts came in & the car may be ready that day. No call, I called Saturday & asked if it was done, Next Tuesday 5/14 when I had not heard anything I called the insurance company. She called them and was told they were waiting for calibration and alignment.. She was told it should be done by the end of the week. On 5/16 I called corporate. The third person told me she would have the area manager look into it. Got a call from the shop stating that they had 3 different people out to calibrate, since no one could do it they were sending it to Volkswagen. 5/30 I received a call from Josh stating that the car was on it''s way back, and just needed to check it out and wash it. I said I could be available between 2 - 3 to come get it. He said I should wait for a phone call. That was Thursday. no call By Saturday I was very angry and called the shop they said I told Josh I would be there thurs afternoon. I told them he said he would call me. Due to their ineptitude I had to pay for over a week for the rental car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work was completed and truck was completed within the time frame they promised