Crash Champions #0815 Twin Falls

4.9 (1,013reviews)
98%
1196 Addison Ave W,  Twin Falls,  ID  83301

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,013)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. The timeliness of repairs is frequently commended, with many vehicles completed ahead of schedule. Quality workmanship is consistently excellent, with repairs often making vehicles look better than new and paint matching being particularly impressive. The complimentary vehicle detailing and cleaning services are unexpected pleasant surprises that customers greatly appreciate. While there are occasional delays due to parts availability or scheduling, the proactive communication about changes helps maintain customer satisfaction.
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"... scheduled return date, but that was no problem at all. The quality of the work was excellent and I told them to take their time to do it right." Read more
"The car repair went as smooth as it could have and it was extremely well done."
"Very impressed with quick turnaround with the repairs on my vehicle. Communication with repair process ..." Read more
"... The paintwork and new windshield look fantastic. Great job of matching the paint on a nearly 20 year old truck. The truck was returned very clean, inside ..." Read more
"... professionalism. The body work could not have been better exceptional attention to detail above and beyond. The icing on the cake was the car had been sparkling ..." Read more
"Two days early."
"My vehicle was done earlier than the initial completion date which was awesome."
"Incredibly fast"
"completed earlier than expected"
"My vehicle was ready a day early."
"The communication was excellent. Crash Champions Collision used text messaging and phone calls to ..." Read more
"... quick turnaround with the repairs on my vehicle. Communication with repair process was excellent. Highly recommend." Read more
"Very good communication and kept us updated through the entire process."
"They had 3 messages a week to inform me of their process. It was extemely well done."
"Staff was friendly and professional and kept me informed of progress."

My Experience

They are wonderful did amazing job truck looks so good.

My Experience

I thought it was a good quality and good job and I loved the service. Very good communication from the employees.

My Experience

Everything from start to finish exceeded my expectations! 100% Recommend!

My Experience

I would recommend this repair body shop to anyone because it was fast and it was a great job.

Likely to Recommend

Repair Quality

Everyone was very kind and my car looks wonderful.

Customer Service

Returned Clean

My Experience

Customer service was exceptional. Many businesses could benefit by your processes. Kudos to all for informing at every step

Likely to Recommend

Repair Quality

Customer Service

My Experience

From day one of calling the staff was amazing. I feel bad for not remembering their names but the receptionist when you walk in is very knowledgeable and kind. The woman who wrote my estimate very friendly and kind. The communication from this office was spot on. My car looks amazing and beautiful. I got a ride to my home and they picked me up as well when my car was done. Now this is customer service at its finest!!! I will go here again, hopefully I won't need to, but will definately only use Crash Champions. Thank you

Likely to Recommend

Repair Quality

One of the best customer service i have ever received. Receptionist and the estimator very informative and communication spot on. The technicians did an amazing job on my vehicle. I pray I never have to do this again but if I do I am using Crash Champions hands down!!!! I give them 100 percent for sure

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you. Very pleased...

Likely to Recommend

Repair Quality

Very satisfied with the work and customer service

Customer Service

Very satisfied with the customer service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

They kept me informed all the way through the process of fixing the truck

My Experience

The staff is very friendly and knowledgeable. The automated phone system and messages are confusing and less helpful!

Likely to Recommend

Repair Quality

Customer Service

The staff was great, and they provided excellent service. I was disappointed with the automated phone system and numerous texts which lowered my rating to an 8. It might be a preferred service for some, but I would have liked to opt out of the text notices and automated calls.

Likely to Recommend

I would give a higher rating if it was available.

Repair Quality

The repairs were top notch. and no visible difference seen.

Customer Service

Jamie and Janae, were amazing to work with super professional and always kept me updated.

Likely to Recommend

Ive told alot of people and recommend them.

Repair Quality

Satisfied with work on my car and it was done sooner then I thought. Also their was good customer service.

Customer Service

They did a good job and fast and dependable. Will use there service again

My Experience

The truck looks absolutely amazing. I do grateful to you

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

No one wants to have to come here, but I’m glad it all worked out. The girls in the front desk were great handling and guiding through the logistics of getting my car repaired with the insurance company. Highly recommend.

Customer Service

Returned Clean

My Experience

Crash Champions was polite, kept in touch with our car’s progress and did a great job in repairing the damage. I would recommend using this company.

Likely to Recommend

Repair Quality

Crash Campions did a great job on repairing my vehicle. They provided timely updates so I was able to know what was happening.

Customer Service

I was very happy with Crash Champions service. They kept in touch during the repair and did a great job repairing my vehicle.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did a great job...wonderful people to work with!

My Experience

They got me right in and even dealt with me be grouchy after surgery. Car looked great