Crash Champions #0847 Town Center
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Very slow service and communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Johnny did a wonderful job keeping me updated on what was being done on my car. He was very knowledgeable, easy to work with a great additude. Excellent work done on my car. I was pleased.Thank you for repairing my car Crash Champions..
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience with crash champions was really great. The technician who worked on my car, Mark, was so nice and he patiently explained all that needed to be done. He sent text updates twice a week to let me know how the work was progressing. Surprisingly, my car was finished 4 days before the projected date. And the car looks great!. I was 100% satisfied with the experience and would recommend this facility to anyone in need of car repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for fixing my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Would be great, if you would address the owner of the vehicle you are repairing, instead of the insurance policy holder(liability insured person Everette Larabee) Sincerely, Regina Martin-McCaskill (Owner of Mercedes GLC 300)
My Experience - 5.0/5.0 -
Great job on the pearl it looks great
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Paint looks good
Returned Clean
Likely to Recommend - 0.5/5.0 -
I am in the business myself over quarter of century in. I used to send all my clients to Charles Barker Collision Center to have their repair work completed. Sorry, to say no more referrals.
Repair Quality - 0.5/5.0 -
This survey is about Charles Barker Collision Center, Crash Champion is their new name Charles Barker Collision center started the repair of my 2022 VW CrossSport back in August 2024. I was given the VW back with an alignment issue. I was told by the service writer that the repair department could not alignment it without any reason of why. I had to take delivery due to State Farm Insurance rental car program pricing amount or lack of. I took delivery after having the service writer agreeing to refund me my cost to find out the issue to the alignment. I took it to the my local VW dealership service department. Which gave me the fault for issue and the parts to correct the alignment issue. This is something as a customer you would think the Collision center would have done. But, to save money they used a none authorized alignment center. It is now February, 2025 and I just got the VW out of the New name Crash Champion center. I received my refund check. But this only happened after my consistently going and calling for over two months having State Farm Insurance intervene and calling and talking to management to follow up with me get the repair issue of the alignment completed. I am in the automotive industry myself and find this type of service unacceptable.
Customer Service - 0.5/5.0 -
Multiple calls and visits without your company following up with me on the alignment issue and when could I return the VW to have the work completed and my refund check.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional great service also kept me form
Customer Service - 5.0/5.0 -
Very 👍
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions are true champions. Thanks for taking exceptional care of my Porsche. Special thank you to Johny , who updated me through the entire process.