Criswell Body Shop
In operation 51 years.
We repair all makes and models, and work with all insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
My vehicle was at the shop for about 45 days for a repair that sbould have taken maximun of 2 weeks. The shop refuse to assist me with car loan since my assurance could cover only for 30 days, and this put me on a financial hardship. The cistomer service, Katie, was unprofessional.
Customer Service - 0.5/5.0 -
Very unprofessional, kept my car for 45 days for no valid reason.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kevin was great .
Customer Service - 5.0/5.0 -
Over service from body shop was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
Great work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt was extremely knowledgeable, and provided outstanding customer service start to finish. I would return if necessary and use Criswell based on my previous experience with Matt and the quality of the work performed.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My vehicle came back with slices of cheese stuffed in the back of my passenger seat. My vehicle also was returned with scratches on the hood that was not here when I purchased my car to the dealership. My car is a 2025 and I just bought the car.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
You all did a great job. I can't even tell there was damage to the passenger side of the Honda.
Customer Service - 4.0/5.0 -
My one comment would be that it took a while for you all to get started on the work. I'm not sure if you were incredibly busy or you didn't want to tackle the job but that is my main complaint.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
For one I’d like to express how deeply disappointed I was with the service of my car. At one point our service advisor stated on the phone with my husband that he was super surprised our insurance covered almost everything and there was one or two items he WANTED to include but didn’t want to go over board so he didn’t. In turn that made us have to pay more money out of pocket aside from what the insurance paid. I understand we pay our deductible but then to add more money because of things “the insurance didn’t cover” is a blatant lie. My insurance agent told me they would’ve covered everything submitted but hence the service advisors comment of not wanting to go overboard I fear he didn’t do it purposely. He also told us he “tried” to take off charges and couldn’t which I also know was a complete lie. I have tons of people in my family and friends that work as service advisors at other dealerships and they all have told me they can take off those unnecessary charges. I wouldn’t recommend this body shop unless you’re going to actively be on top of them with the charges and making sure it gets submitted. You think after an accident the last thing we want to deal with is money stealing people and company.
Customer Service - 1.0/5.0 -
Our service advisor wasn’t terrible but I don’t think he was honest with us. On top of that we got the automated link to look at the charges and he said it’s not accurate. You guys should actually fix that so people know how much they’re going to pay when they get there to get their car.
My Experience - 5.0/5.0 -
Great service, respect and ownership of the problem with solution. Drew, Justin and team played supportive roles. Thank you,
Likely to Recommend - 0.5/5.0 -
Zero. Your dealership is a complete disgrace.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
The vehicle was given back to me with the instrument lights on the dash not working, as they were before the repair.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Took too long. Poor communication. Called and left messages with no follow up or no returned calls. Will likely not return to Criswell. Thank you
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Andrew and Matt were exceptional with the handling of repairs to my vehicle. Matt kept me updated every step of the way and the end result was fantastic. Highly recommend this shop!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I had a car accident in June with my gmc Acadia my car was in the shop for 4 months . When I picked up my car my car had dents, scratches, and scrapes that were NOT caused by the accident but by the workers at the body shop that were not careful I fought so hard with the car insurance to make sure my car was repaired at criswell because I assumed they would do professional work on my brand new car but no they caused additional damage and didn’t treat my car with care. It’s a very unfortunate situation . I refused to go to a random body shop because I truly believed that the criswell body shop would do a professional job I was mistaken .
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs looked very professional thoroughly taken care of great quality and very good timing of repairs! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great quality of work, quick turn around. Staff also communicated very efficiently and were professional. Greatly satisfied with my experience and results of my repairs. Thanks!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The quality of service provided by Kevin and Lucas makes a customer 100% likely to recommend them — their attention and care toward clients are excellent.
Repair Quality - 5.0/5.0 -
Excelente Job
Customer Service - 5.0/5.0 -
Excelente Job