Criswell Collision Center
Our 44,000 sf collision repair facility services clients in the Maryland, metro area. We are manufacturer certified by Audi, Porsche, Tesla, Ford, Subaru, Fiat, Chrysler, Nissan, Hyundai, Cadillac, Acura and Honda. Criswell Collision Center is one of the only shops in the area equipped to properly repair aluminum vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Finish date changed 3 times, making pick up date somewhat uncertain.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Automatic seat positioning settings were deleted. Automatic electric seat functions that make exiting the car easy also did not perform after maintenance period.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Working with Kevin (the Erie representative) was the best experience I've ever had at a repair shop. He made getting in to an accident and having my car damaged not "too" bad.
Customer Service - 5.0/5.0 -
from the front desk to Kevin, it was excellent customer service and always with a smile
Returned Clean
My Experience - 5.0/5.0 -
Great experience! Didnt have to do anything but drop off my car and pick it up. The workmanship was excellent and I really liked the text updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It was the single worst customer experience of my life - they had my car for 10 weeks for a dented door.
Customer Service - 0.5/5.0 -
see above
Returned Clean
My Experience - 5.0/5.0 -
mas umeno cetardo muho gracia
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car was over three weeks late and significantly over priced. We received several email updates that provided misleading information on when the car would be ready. It was only when I responded to an email asking a question that I learned the email system is flawed. When I called for updates, I was constantly told that my car was "almost ready" and that it would only be "another day". This occurred only when the receptionist didn't talk over me when I asked a question or hang up on me before I was connected to a manager. At one point, we were promised the car would be ready on a certain date. When I showed up to pick up the car, after taking a day off of work and driving an hour and a half from our home to Annapolis, the car wasn't ready. It took another week and a half for the car to be finished. I kept being told that Audis are "very difficult" to work on. This is a given- Audi mandates that panels in front and behind repaired portions of the auto body be painted and blended. Similarly, there are several wires and panels that are difficult to remove. I don't understand why this was treated like an unknown entity as my car was in the repair process. I would expect professionals to understand the length of the repair process. Finally, on the day I came to pick up my car, I received an alarm that needed to be cleared. While this was a minor nuisance that was eventually cleared while I waited an extra 30 minutes in the shop, it is indicative of the lack of attention and customer service I received thought the entire process. Over all, I am significantly dissatisfied with my experience at Criswell. This is actually my second time at the collision center. I experienced the same delays, over-budget costs, and poor communication during my first repair experience, but these issues were not of the same magnitude as the problems I experienced during my recent repair. suffice to say, I will not be returning to Criswell for future repairs.
Likely to Recommend - 0.5/5.0 -
Never. I have contacted Audi USA and USAA to review their ratings with this service center as I am not the first person I know who have had a terrible experience with them.
Repair Quality - 1.0/5.0 -
Car looks good post repair. Service center staff, delays, over cost issues, and not properly checking the car post painting make this experience terrible.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They had my son's car for over 10 weeks for a dented rear door - every time I called (they never bothered to call me) I got a different excuse - it was the worst customer service I ever had.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The length of time to repair the car was extended to a total of 6 weeks.
Returned Clean
My Experience - 5.0/5.0 -
There was one mixup that delayed the completion of my repair- Apparently a part was not ordered early in Repair and the missing part delayed the completion by a week. It might help if someone verified that all parts ordered and received. Possibly having parts overnight if late on repair. I only mention this in attempt to improve your turn around of cars. Kevin F was great in communicating repair status. Craig
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Missing part delayed return of car