Crown Collision Center Inc. - Pawtucket
In operation 46 years.
Conveniently located off I95 with easy access and safe parking.State of the art equipment and ICAR trained technicians will repair your car to pre accident condition
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I would highly recommend! Car was flawless, customer service outstanding, and Jessica at the front desk was wonderful and Melissa the manager went above and beyond for me! They were amazing and I cannot thank you enough ❤️ Heidi
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of the repair looks better than factory
Customer Service - 5.0/5.0 -
Customer service was top-notch very friendly and any question asked they had an answer for
Likely to Recommend - 0.5/5.0 -
I would never go here again or recommend based off your customer service
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
This was by far the worst experience. The car that was dropped off was not the policy holders car. The driver of the car was the one who owns the vehicle (myself who’s writing the review). The first issue I had was NO ONE called me to get my approval to move forward with fixing them damage to my car. The women I spoke to when I called the following day after dropping my car off told me they tried to call me yesterday and there was an emergency and to call back tomorrow. She didn’t tell me anything more. So I called back 2 hours later at 2:10 and spoke with Mike. He placed me on hold after getting the corrected contact information I provided since I never received call about my car. I was on hold for 25 min. I was disconnected and called back. I called back 4 times consecutively 3 times having the phone picked up and slammed down and was hung up on. On the 4th call I spoke to Jen who told me Mike was on a 15 min break so she couldn’t transfer me. I than asked if she could help me. She told me that the car parts have been ordered and the car should be done between Friday and Monday. Before hanging up I confirmed with her my contact information just to find out Mike who said he corrected my number in the system had not. This was all on Wednesday 3/9/22. Thursday I got a call saying my car was ready. I wasn’t able to get there before 4pm so i went first thing Friday morning. When picking up the car I was told I had to pay my deductible (this wasn’t right since I wasn’t at fault it was waived). I paid and left. Called my insurance company and they informed me that I shouldn’t have paid $500 that the deductible was waived. The insurance rep. Called Crown and spoke with a women who said that in her system she didn’t see it waived. She was very rude to the rep (as I witnessed because I was on the line with them). Crown told the insurance rep if a deductible is waived they usually get a call. So the insurance rep said well can you please now refund the $500 to the customer she shouldn’t have paid. The employee at crown told the insurance rep. That she would speak to the manager and placed us on hold. Then she came back on the phone and said “if I can return the money I’ll call you back” mind you this was in a very rude tone. I understand mistakes happen but the employee argued that she may or may not give the money back… this would be stealing since I should have never been charged in the first place. This was an AWFUL experience and one of the worst customer service experience I’ve ever encountered.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
When I brought the car in, your evaluation of the damage included a crack in the right rear tail light. The crack was not fixed. Is there any reason why it wasn’t fixed?
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great repair job
Customer Service - 4.5/5.0 -
polite, explained things...only "negative" was not receiving calls occasionally to update when repair would be ready
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was outstanding
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks very nice, very good job done, thanks.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire team that we encountered and worked with at Crown Collision were all consummate professionals.
My Experience - 5.0/5.0 -
Thank you very much for an easy and pleasant experience! Jessica especially went above and beyond
My Experience - 5.0/5.0 -
From the first phone conversation I knew I had made the right decision. Your staff is extremely awesome, and my car looks brand new!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super Service!
Customer Service - 5.0/5.0 -
Super
My Experience - 5.0/5.0 -
I appreciate the communication of the team throughout the repair and insurance and rental process.