Dawley Collision & Custom

374reviews
18 Industrial Drive,  Waterford,  CT  06385

In operation 34 years, 18 years at this location.

Dawley Collision is a family owned company in business since 1992. We provide quality repairs to all our customers and provide communication throughout the repair process.

Services
  • Insurance Company Assistance
  • Towing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 3:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (374)

Likely to Recommend

Repair Quality

Great work highly recommend them

Customer Service

Best body shop around to be honest at first I was scared of bringing my car to the shop but I am really glad I did best costumer service and top quality work highly recommend them for any type of body work

Likely to Recommend

Repair Quality

Customer Service

Very pleased with the work and service. Work was completed in a timely manner. Front desk very personable and auto very clean when picked up.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Car / repair looks great.

Customer Service

Joann gave me great customer service and answered any questions that I had.

Likely to Recommend

Repair Quality

Customer Service

Excellent. Joanne gave us a daily update about progress.

Likely to Recommend

I would have my car repaired in the future at this facility.

Repair Quality

Excellent work was completed on my QX60.

Customer Service

Outstanding customer service was provided and I would recommend to other potential customers to have their vehicle repaired at their facility.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great customer service! You guys did EVERYTHING for me, it was so simple and easy to get my car taken care of at Dawley. I will definitely be returning in the future! Love that my car was washed and vacuumed. I did not expect that, it was a very nice surprise! Thank you so much!

Likely to Recommend

Repair Quality

Excellent experience w/Dawley & Enterprise!

Customer Service

Liberty Mutual was to approve the refund of my $100. to Enterprise Car Renral in New London. Has that been done?

Likely to Recommend

Yes definitely!!!

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

they were excellent

Likely to Recommend

Repair Quality

Customer Service

Excellent service and communication

My Experience

We were very happy with the repair to our car. We would highly recommend Dawley to anyone.

Likely to Recommend

Would highly recommend!

Repair Quality

Have had repairs done here before, and both times the service and finished product were excellent. Would highly recommend to others. Staff was friendly and accomodating and went above and beyond!

Customer Service

See previous comment.

Likely to Recommend

Absolutely

Repair Quality

Looks brand new

Customer Service

Amazing

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I saw chips in the paint on the side of the bumper which should have been repaired

Customer Service

My Experience

Everything went as smoothly as possible from the estimate, the rental vehicle and the repair work. The above and beyond was the interior and exterior cleaning. Unexpected but greatly appreciated. Will never take my vehicles anywhere else. Thank you

Likely to Recommend

Repair Quality

Everyone went above and beyond. The repair work was flawless.

Customer Service

Terrific people - made the whole process painless.

Likely to Recommend

Will defiantly recomend

Repair Quality

Car came back better than the day I bought it.

Customer Service

People were very nice

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service