DBA Gabriel Jordan, Ford-Mercury

My Experience - 5.0/5.0 -

Very pleased with everything.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I don’t usually give anyone the top number and that says a lot. Thanks for taking care of everything.

Customer Service - 5.0/5.0 -

There were no problems

Returned Clean

My Experience - 5.0/5.0 -

Mr. Demis is the sweetest man ever and made sure my car was taken care of. Him and his crew went above and beyond to fix my car and get me back on the road. The service desk lady was very friendly and helpful as well!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great now!

Customer Service - 5.0/5.0 -

The staff were so accommodating and friendly!

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I made my initial claim on the state farm app May 15th my husband dropped my jeep off for an estimate on the 19th the shop didn't go and take pictures right away he said they will go look at it and gave my husband a ride home after the claim from my insurance came thru. They sent In an estimate and started work on the 20th I got it back on the 30th but when I got it back the only thing fixed was the door and apparently paint but the door still had a Half working motor state farm paid them 2400 and the shop gave it back in unsafe conditions air bags were not fixed seat belt was still stuck in place and seat still had an air bag hanging out the shop managaer handed me my keys and told me it was good to go. When i went back in and told him they didnt even fix what i needed done he said you didnt tell me air bags. I explained to him we told him a deer hit our driver side door and deployed both air bags on driver side and driver seat andbthe insurance claim states air bags. So they didn't fix the main problem. He told me don't worry I will fix it I will call you when we get the parts but they sent in a new estimate on the 30th to state farm for over 5000 all together and state farm approved the estimate then on June 2nd they decided it would be totaled instead of fixed because the parts I needed have not been manufactured in 5 years so they sent gabriel jordan ford a payment on may 30th and they accepted it so insurance then had to canceled the payment and sent them back the 2400 for what they did fix even tho it wasn't the part that needed to be fixed all we seen they fixed was pull out a dent. Here it is June 12th and I still have a jeep that isn't safe to use and not fixed. I got a I'm sorry we couldn't fix it and I know I messed up but this is all we can do.

Customer Service - 0.5/5.0 -

Very uncovered but all of it.

Returned Clean

My Experience - 5.0/5.0 -

Great job very friendly and professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great place good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Collision manager was very helpful and service was good

Likely to Recommend - 5.0/5.0 -

Collision department has served me very well over the past 4 years!!!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service and communication from the head of Collision

Returned Clean

My Experience - 5.0/5.0 -

This is the third time to have a vehicle serviced at this location. I'll keep coming back as needed. I was kept up to date regularly and the work was done on a timely manner. Everyone was courteous and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your collision center manager was very courteous and informative about what was going to happen and helpful with my questions.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and staff thank you

Customer Service - 5.0/5.0 -

Awesome

Returned Clean

Likely to Recommend - 5.0/5.0 -

They do excellent work and if I could give them higher than a 10, I would

Repair Quality - 5.0/5.0 -

Excellent workmanship… My car looks amazing

Customer Service - 5.0/5.0 -

I feel like they explained everything well to us, and kept in touch with us throughout the process. A1 customer service.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

All in all Body shop did a great job!!!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Great job on my vehicle....Body shop communication was excellent throughout process.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It was done early! It looks like new again!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The vehicle came back looking like new again! And it was completed a day early!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This is the absolute best service that I’ve ever received from any dealership. I have 4 Ford trucks and I’ll use this dealership to service them all. Huge kudos to Mr. Dimas and the body shop team.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will recommend them to everyone I know!

Repair Quality - 5.0/5.0 -

I was treated with the upmost respect and was kept informed of how the repairs were going on my car.

Customer Service - 5.0/5.0 -

Very happy with my experience!!!

Returned Clean

My Experience - 5.0/5.0 -

Gabriel Jordan is a great company to do business i wouldn't use anyone else. On time and great work. It was a pleasure

Likely to Recommend - 5.0/5.0 -

Why not great shop

Repair Quality - 5.0/5.0 -

Gabriel Jordan does an excellent job very professional

Customer Service - 5.0/5.0 -

Perfect

Returned Clean