Dealers Choice Complete Car Care

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service.thank you very much

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Bubbles in the paint

Customer Service - 2.5/5.0 -

I received a text midway through repairs with the incorrect information regarding insurance approval for additional parts toward repairs and inaccurate timeline. Also, we had to call three or four times just to get updates and were told two different times when the vehicle was going to be completed, which led to us spending additional money on a rental.

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

most repairs take extra time

Repair Quality - 4.5/5.0 -

nothing is perfect

Customer Service - 4.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

You had my car for almost six months. We ordered the last parts as you were lying about not being able to get them. I finally got my car back last week and it’s not fixed. It’s got lots of error messages on the dashboard and making noises when you turn a corner or put in reverse. The brake pedal has been set too high. I’ve called but as usual no one answers or calls me back. Atrocious customer service.

Customer Service - 1.0/5.0 -

A couple members of staff have been reasonable but for the most part I wouldn’t recommend.

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very good

Repair Quality - 5.0/5.0 -

Delay due to getting parts, but high quality work on the repair.

Customer Service - 5.0/5.0 -

Amanda did an excellent job communicating with me on status on time & clear & concise!

My Experience - 5.0/5.0 -

Very professional and courteous. Extremely pleased with the result. Receptionist (Amanda) and Jacob deserve a raise…and the man who did the work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

There was very little communication throughout the process…phone calls were never returned. We were left in the dark as to the progress. In addition we were told the vehicle was finished and ready to be picked up only to find the work was not complete. That is when the excuses started and the story was changed as to why the vehicle was not completely fixed. Huge disappointment.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0

Likely to Recommend - 4.0/5.0 -

Always room for improvement lol

Repair Quality - 4.5/5.0 -

Car was dirty when I got it. Also had to make a trip back bc the dashboard info was not updated. Excuse the dashboard comment. The only thing I know about cars is how to drive them. And I’m too good at that. Lol Have a great day

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

You missed a few things my parking lot aid showing your fault I left turn signal does not work

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

You guys didn’t apparently didn’t test drive it it’s got a couple issues park aid fault needs repair I think that’s the front sensor turn signal left turn signal I believe it’s a bug zone I’m gonna bring it in your the parts are there and I’ll bring it back I’m not gonna rent a car again

Customer Service - 1.5/5.0 -

I still have problems with the car you didn’t test drive it too well I hate to say I talked to Geico he said bring it in and they said then you guys will fix it and I’ll be there Thursday

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Autumn was great.

My Experience - 0.0/5.0 -

3 months wait for it to get fixed ! Ugh not fun .

My Experience - 0.0/5.0 -

Wort customer service ever. Many promises to keep me informed and absolutely no communication nor follow through. I understand with COVID there are delays but this enterprise dropped the ball and failed to keep me up to date on any progress or timing. Never again will I trust them with my business. Can’t believe they are service providers for my insurer.

Likely to Recommend - 0.5/5.0 -

I would never recommend this shop to anyone.

Repair Quality - 0.5/5.0 -

The only positive thing about my whole experience was Autumn going out of her way to help me out. Other then that it was horrible customer service on Collision centers end, no updates given. I was never given an ETA of anything. My insurance company was at fault too but this could’ve all been a smooth experience if management would’ve communicated with myself or my insurance company. I was out of a vehicle got almost 3 months and honestly I would never recommend this company to anyone I would advice anyone to look elsewhere.

Customer Service - 0.5/5.0 -

Horrible besides Autumn (service advisor) only person who communicated with me. I had to personally go in to speak with Chip (collision manager?) and Jacob.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good service and explained everything in detail.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

August waa great;;

Customer Service - 5.0/5.0 -

Same

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0