Depalo & Sons Auto Body Inc.
In operation 54 years.
DePalo & Sons Inc is a family owned facility serving the Huntington community since 1972. We have centered our business around the customer experience and continually evolve as time and technology advance. We understand that the customer should be our primary goal and providing them with a high level of service and repair quality has allowed the company to continually grow each and every year. We have outstanding relationships with all the insurers and serve many of them as a valued DRP partner. We understand the importance of high customer satisfaction for our own business as well as the insurance companies. We share a common customer and our focus should always be on that customer experience in the use of our services. Trust, repair quality, and efficiency are core values that DePalo is committed to deliver to its customers, insurance providers, and the OEM Manufacturers. DePalo is committed to training and continues to become certified by many OEM manufacturers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0 -
I would consider this a middle-of-the-road recommendation. The quality of the repair work was good, and I appreciate the efforts that were made during a difficult and lengthy process. However, the overall experience was affected by inconsistent communication and an unresolved issue that remained unanswered after the vehicle was returned. Because of that, I would have difficulty giving an enthusiastic recommendation, even though I have no significant complaint about the quality of the repairs themselves.
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
The staff were friendly, and I did feel there were genuine efforts made to communicate and keep costs reasonable. However, there were a few occasions when messages I left were not returned. More importantly, after pickup I followed up by phone and text regarding the cost of repairing the minor seat damage that remained, and I never received a response. Since that repair was not completed and my follow-up went unanswered, it left an unresolved issue at the end of an already lengthy experience. Overall, I believe the customer service was fair, but communication and follow-through could have been better.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Eddie was wonderful to work with…and car rental picked me up and I dropped car back at auto body…was a very easy transaction.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything exactly as promised and on time
Customer Service - 5.0/5.0 -
Kept me updated on progress and coordinated everything as promised
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my second time using Depalo and Son’‘s autobody and I am once again, thoroughly satisfied with the quality of work, communication, and professionalism
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pleased!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional gave updates as they progress with my car. They will forever be my go to autobody shop
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always an amazing experience
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
always the best to deal with
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair work was done in a timely manner. The estimate was explained in detail. Great to work with Vito.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The service was exceptional and my car looks great! Thank you for everything!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast. Great service and fair price. Good people to do business with
Customer Service - 5.0/5.0 -
Very satisfied. Great work and service.
Returned Clean
Likely to Recommend - 3.5/5.0 -
This is my second time using this repair shop and my comments after the first service were relatively consistent. I would recommend Depalo for their quality of work and thoroughness but not for efficiency and transparency.
Repair Quality - 5.0/5.0 -
The repairs were great. The car looked as good as it did before the damage necessitating the repairs.
Customer Service - 3.5/5.0 -
Response provided in next question.