Depaula Ford/ Collision Inc
We’ll create a written estimate of what’s recommended to complete the repair, and we will offer OEM Parts. In addition, if there is other service work that is required to restore your vehicle to pre-accident condition, we have Certified Service mechanics on hand. We will review this estimate with you and address any questions you may have. Our collision center prides itself on being the best in the capital district. Our superb mechanics can handle anything from collision repair, restoration, to minor touch ups and detailing. We offer : Guaranteed Paint Match Free Estimates Free Loaner Cars / Replacement Transportation Full Service Detail Department Full Accessories Installation Team 2 State of the Art Frame Machines Lifetime Warranty on EVERY body or paint repair we perform!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
Waiting 5 months to get collision repairs done was a bit much. I fully understand the lack of parts was a big factor in that delay.The staff were very capable and courteous. Vehicle needed a scheduled oil change,told the shop to do it. But really would you have charged a customer that waited 5 months to get their vehicle back? It’s not the money ! It would have made me a bit more loyal as a customer. The repairs were done in a professional workmanlike manner. The cooperation from Jeff and staff made a tough situation easier. Thanks for listening. Kevin McClure.
My Experience - 5.0/5.0 -
Jeff went above and beyond to help me out, the process was fast and seamless and my car was detailed after the bodywork was finished so when I picked it up, it was like I just purchased it!
My Experience - 5.0/5.0 -
DePaula goes above and beyond to meet customers satisfaction.
My Experience - 0.0/5.0 -
I had to call back to check on parts to set up appt. told 4days took 16. Asked to have Depaula badge fixed and car inspected which wasn’t done. Don’t bother calling.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
While the repair took longer than expected, I was always kept iniformed of the progress. Great job, the door looks and works well. Also, thank you for the hood llatch, pulling out the grills Thank you all Ed Rourke(vibe)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Not only did dePaula do a nice job on the repair, but also did other minor repairs, making my experience that much better Thanks Vince and your team
Customer Service - 5.0/5.0 -
While there were some challenges and delays with the repair, communication was very good, thus greatly diminishing my stress. Ultimately, I'm very satisfied with the repair, and the coordination, between you, DePaula Chevrolet and enterprise Thank you
My Experience - 5.0/5.0 -
The staff at DePaula Chevy were amazing and were great at communicating completion time via text message. The staff at DePaula Mazda, however, were absolutely horrible!! I felt like I had to babysit them to just get an estimate and get my car back. Crystal promised me that my parts would be ordered and I had to follow up the following week to find out that they weren’t. She also brought my car to Ford for a collision estimate when the direct repair shop for my insurance company was Chevy, which further delayed the process. My car was at DePaula Mazda for an estimate for an entire day and I had to do a lot of hand holding, calling every couple of hours to see that things were being done, when most of the time, they weren’t!
My Experience - 0.0/5.0 -
Unfortunately this was the second time in 3 months my car was there for a repair. First time when I got the car, the remote starter did not work. For some reason needed to be re programmed again. I paid 50$ to do that. Second time my car was at DPC I was told the car is ready( all fixed)for pickup I told the girl on the phone that my remote starter needed to be programmed first time my car got repaired. I asked her to check and make sure if the remote starter was working before I get there to pick up my car. She told me that she checked and it was working and I was all set to go get the car. I get there at 430 pm and sign all the papers and go to the car, try to start the car and it doesn’t work. I told the girl there and she said it was working when she tried. I don’t believe it. She lied to me. She told me that she couldn’t do anything to fix it. After the first repair cost 3000 and the second repair 2500 you guys couldn’t reprogrammed the remote starter 20-30$ cost . I am very disappointed because I was lied by the staff there. I spent 75000$ for my Tahoe there and I am very upset the way all this was handled. Honestly I don’t think I will ever use the collision center at DPC again
My Experience - 5.0/5.0 -
Professional. Great repair job
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dave in collision was excellent.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Jeff and Vin are top notch. Thanks
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service from start to finish. Have already recommended to others. Thanks!
My Experience - 5.0/5.0 -
Staff were courteous throughout the process. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I love the regular updates with text messaging. All office staff interactions were great!