Diehl Collision of Hermitage
In operation 4 years.
Diehl Collision Centers have the expertise and state-of-the-art capabilities to handle everything from minor damage to the most complex collision repairs. Our certified professionals receive advanced factory training and deliver precise workmanship to ensure your vehicle is safe, reliable, and restored to pre-accident condition. From start to finish, you’ll experience top-notch customer service you can trust, along with the confidence of knowing your vehicle is being repaired by some of Pennsylvania’s most qualified professionals. Best of all, we assist with insurance claims, offer free estimates, and provide a limited lifetime warranty on all repairs. We are an I-Car Gold Class facility and uphold prestigious certifications for Subaru, Nissan, Hyundai, Kia, Dodge, Chrysler, Jeep, Ram, and Fiat.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
I don't recommend anyone ever.
Repair Quality - 5.0/5.0 -
I am still waiting on my paper work you said you would mail to me.
Customer Service - 4.5/5.0 -
Same comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great service but just haven’t received the email with all that was done as I was told I’d get.
Customer Service - 4.5/5.0 -
Never recorded the follow up email about what all was done to my car
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Great salesman but when my wife picked the car up it only had a quarter tank of gas a small thing but it goes to credibility thank you
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone I talked to at the store whether in person or on the phone were extremely helpful, polite and in a good mood
Returned Clean
My Experience - 5.0/5.0 -
Only had car back 2 days and then back to shop had leak in radiator hose….but was fixed and happy that it was done in a timely manner and they took care of us…
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would rate it higher if the communication was there. The staff was very friendly and the work looks great. My only issue was the time it took to complete to repairs and the lack of communication surrounding it.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
I was told originally that it would take about 4 days to get my car repaired (I brought it in on the 6th). I get the revised estimate from my insurance company and it shows that the promise date was the 16th. The 16th rolls along and I don’t receive any communication from them. I call them on the 20th and ask what’s going on with my vehicle and they give me an update and I’ll get a phone call Thursday and my car might be ready Friday. I never received that phone call. I call back on the 26th wondering what’s going on because the time frame for me having a rental vehicle was due to expire on the 29th. They state it should be ready the 27th. It was thankfully but they said to be there by 4. They had just put my car on the battery at 4 when I got there and wanted me to wait. I felt like it was unprofessional for them to not keep me in the loop about what’s taking so long. Who knew that my repairs would take 21 days to complete when I was originally told 4.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The delays were horrible. Was called on a Thursday evening saying work was done and we could expect to get it around Tuesday May 30, I was then informed additional testing was needed and it wouldn’t be released until insurance paid the additional fees. I was informed of this on June 5 and unable to retrieve my vehicle until June 9
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
New front brakes installed a month ago....they are still squeeking. Body repair on minor damage has failed twice already. Service people polite and considerate but I still need my car fixed
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people are wonderful to deal with. Everything that was promised was delivered actually earlier than expected. Would recommend to everyone I come in contact with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Repairs were not completed correctly. Multiple issues found. Discussed with manager of collision center and was told several times waiting for a loaner car to come in so my vehicle could be repaired properly. Still have not heard anything to date seven weeks later since we’ve brought our issues up on May 10th.
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
I’ve been trying to get my car re-fixed since May 10. I brought it in for a repair and we are unsatisfied with the work done on it. There are several things that need to be corrected. We stopped in on May 10th and have yet to hear anything back about getting the corrections made to my vehicle and here we are almost 2 months later. Things aren’t lined up, the color doesn’t match etc. yo say the least we are unsatisfied for a Toyota dealer and expected better service.
Customer Service - 2.5/5.0 -
During initial repair communication was fine but now waiting to hear back about making the situation right has been little to no contact unless we’ve initiated it and still no follow up after that.