Diehl Collision of Hermitage
In operation 4 years.
Diehl Collision Centers have the expertise and state-of-the-art capabilities to handle everything from minor damage to the most complex collision repairs. Our certified professionals receive advanced factory training and deliver precise workmanship to ensure your vehicle is safe, reliable, and restored to pre-accident condition. From start to finish, you’ll experience top-notch customer service you can trust, along with the confidence of knowing your vehicle is being repaired by some of Pennsylvania’s most qualified professionals. Best of all, we assist with insurance claims, offer free estimates, and provide a limited lifetime warranty on all repairs. We are an I-Car Gold Class facility and uphold prestigious certifications for Subaru, Nissan, Hyundai, Kia, Dodge, Chrysler, Jeep, Ram, and Fiat.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience, sam the CSR was so helpful the whole time. She is absolutely amazing at her job.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The only thing I was unhappy with was the initial times frame was 3-4 days and it ended up taking 24 days
My Experience - 5.0/5.0 -
Sam did an excellent job! She was always pleasant every time we had contact with her. Additionally, she was helpful when we picked up our vehicle and contacted our former salesman to talk to us about a new car sale. Everyone we talked to was helpful and pleasant and we appreciated the loaner vehicle that you provided us. Nice job Diehl team!
My Experience - 0.0/5.0 -
While the customer service was fantastic, the things that were overlooked made our overall experience less than acceptable. Upon driving away, we noticed a noise and after pulling over and investigating the noise ended up being the fuse box cover that was never closed. Second, the engine compartment was full of leaves. Whether it chipmunk or not, I would expect a dealership to have pride in their work and attention to detail. This car will be convoying our newborn infant. Either the fire hazard should have been brought to our attention or resolved by your mechanics. Quality assurance was neglected when the car was showing an alarm for low washer fluid and upon checking, it had never been filled so probably not tested either. These issues cast doubt upon the attentiveness your technicians gave to our vehicle therefore it is hard to receive the vehicle back and have trust that all the items were installed properly and will last the lifetime of the vehicle. Next, they missed an opportunity to take care of their customer when our inspection is up this month and they had the car for three months and nothing was mentioned. Finally, on multiple occasions, both my wife and I have asked or mentioned that we wanted the car detailed on the inside. Upon arrival the car was not detailed, neither inside nor outside, nor any notation or communication about them not being able to do a detail. This is all unfortunate as you carry the name of the dealership which should be the gold standard of excellence. I would love to give your people 5 stars and want to so bad. It actually takes more energy for me to give you the 3 stars you deserve. If it were my grandmother and you sent her off without washer fluid, an engine compartment with piles of leaves and a fuse block exposed to the elements to get wet and corrode and cause issues down the road…, I want to cry thinking about that. I hope you take my words into consideration and not service the next person like you have me and my family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service with regular updates during the repair of my vehicle. Friendly staff. I’m very satisfied with the work that was done.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
They haven’t finished the front bumper yet
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kudos to the Collision Repair crew at Diehl!! They did an excellent repair to damage caused by fallen tree branches.
Customer Service - 5.0/5.0 -
"Scale of 1 to 10" doesn't begin to touch the quality of the Diehl Collision center's irreplaceable customer service lady, Samantha. Very sweet, beyond capable, and extremely knowledgeable describes Samantha. She worked "magic" scheduling the repair work to fit into the limited time-frame I had available, and wrapped the service up with a late Friday afternoon electronic payment from my insurance company!! I will highly recommend Diehl Collision center based solely on my interactions with Samantha!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Only took them 20 minutes which was appreciated. Consider half hour increments for the cost of service rather than having to pay for the full hour.