Don Franklin Collision Center
In operation 59 years, 29 years at this location.
We are Don Franklin Collision Center, serving Southeast Kentucky and Northeastern Tennessee. We are owned by one of the largest auto dealers in Kentucky. Don Franklin Collision Center is located in Corbin, Kentucky near I-75. We accept and serve all insurance companies and fleet management companies. Do not hesitate to contact us if you have a need for our collision serves.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
they were very professional but had a down home atmosphere. Lisa is great to work with she answered all my questions and was very helpful. I would recommend them to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These people are the best. They work with you all the way to get you back into your vehicle. They were having a problem finding a fender for my vehicle and it took alittle longer than any of us thought. At the time I was driving a leased vehicle insurance would only pay for 30 days and it went over that so needless to say these people paid for my rental car I didn't have to worry about a thing. From bottom of my heart I thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
It seems the workmanship of the repair is top notch. Knowing there will be limited communication from the shop during the process needs to be understood going in.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
My only comment would be the limited updates on the status of my repair. I knew it would be several weeks to complete, but after six weeks I still hadn't heard anything, prompting me to call for an update.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really friendly staff .Great service and great repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely will recommend and would use their services again, if ever need be.
Repair Quality - 5.0/5.0 -
I’m very pleased with the repair of my Kia . They were very nice and done an excellent good. They were very observant on the safety of my car as well. I thank them and would definitely recommend their services. Thank You
Customer Service - 5.0/5.0 -
The personnel were excellent from the beginning to the finish and pickup of my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Just adv may take a minute
Repair Quality - 4.5/5.0 -
I am satisfied just took longer than expected to get back,
Customer Service - 5.0/5.0 -
Everyone was great with me
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Appreciate the service and were very pleased
Customer Service - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lisa has outstanding customer service skills. The repair job was of excellent quality - keep up the good work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lisa has excellent customer service skills. She guided me throughout from scheduling to payment of service and answered all my questions along the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Brent was extremely rude with my husband and I. I WILL NEVER TAKE MY VEHICLES BACK THERE!! One and done!!!!!!!!! You’re more than welcome to call me and I will discuss this matter further!
Likely to Recommend - 0.5/5.0 -
Never. Not with Brent’s attitude.
Repair Quality - 1.5/5.0 -
My Tahoe repairs appears to be good but Brent’s attitude was horrible. I didn’t appreciate it. The person that hit me works for Don Franklin London and I felt as if Brent tried to talk me out of getting my car fixed cause he was friends with Ryan. He made comments about other things that I didn’t appreciate. He got attitude with my husband over the insurance. Didn’t like the fact that Ryan decided to claim on insurance. Brent said well I wouldn’t claim on insurance with an attitude. I went to this place to help Ryan out since at first he was going to be paying OOP but decided at the end to claim on insurance. I haven’t check yet to see if they replace the cover over my hitch or if he used the broken one. I will be checking today.
Customer Service - 0.5/5.0 -
Brent’s attitude and professionalism was horrible. So bad, I will not bring back my vehicles.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The secretary was very nice, but Brent had an attitude and needs some PR training. When I picked up my car he didn’t walk out and show me my car and explain what had been done. The sec just handed me the key. I then asked where my car was and she said, “ You should find it around around to the side of the building.”
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My vehicle was hit head on, the other drivers fault. The wreck done a lot of damage to my vehicle including my driver side front tire being pushed up in under my fender. Don Franklin mechanics called us after about a month, maybe a little longer and said our vehicle was done and ready to go. After getting there to pick it up about 30 mins before closing the lady told my husband to sign papers and it was ready to go. No one came out and talked to him, explained what they done to repair it or anything. After going outside to get in it and go home, we looked it over and noticed the tires were really shinny. We didn’t think too much into it and just figured they had put a new tire on considering the condition of the wreck. After getting in it, it was bone dry on gas (we literally didn’t even know if we would make it to a gas station). Driving it home (on the interstate) my husband noticed the steering wheel was shaking like crazy and it kept pulling to the side which it WAS NOT previously doing before as well as my driver door has a catch in it now and knocks and makes a noise when you open it (considering the mirror was pushed into it and when the wreck happened I couldn’t open my driver door because it was jammed, that makes sense but it should have been fixed the right way and it obviously was not considering it still catches and makes a noise) but that’s not even the worst of it… We felt like it still wasn’t fixed so we didn’t drive it anymore after getting home. The next day after picking it up, my husband comes home from work and is looking it over when he notices something on the tire. Come to find out, my front driver tire was NOT replaced and it had THREE different splits in it that circled all the way around the tire. Keep in mind, that is our only family vehicle, I drove it daily, and we have three children! Not to mention, they sent us home to drive that on the interstate and it could have easily blew out on us which would have been EXTREMELY dangerous and possibly fatal. There is absolutely no excuse! The tires were shined and cleaned so I’d love to know how someone cleaned them without noticing that it was split in three different places completely around the tire? And that also tells me it wasn’t aligned either. We are very unhappy with the service we have received and we wouldn’t have even took it back if it wasn’t for the insurance having it on contract and paying for it. I would not recommend this place to anyone.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The clarification as to where the car was located was not communicated very well on two occasions. Service department or body shop?
Repair Quality - 4.0/5.0 -
The car looked amazing when we picked it up after the accident. However, after driving it over 450 miles back home, we noticed a couple of issues. We ended up taking it to our dealership here in our home town for the additional repairs. Overall, Lisa, Cliff, and Brent were super nice and easy to communicate with.
Customer Service - 5.0/5.0 -
Lisa, Brent, and Cliff were all very friendly and helpful.