Don Franklin Collision Center
In operation 59 years, 29 years at this location.
We are Don Franklin Collision Center, serving Southeast Kentucky and Northeastern Tennessee. We are owned by one of the largest auto dealers in Kentucky. Don Franklin Collision Center is located in Corbin, Kentucky near I-75. We accept and serve all insurance companies and fleet management companies. Do not hesitate to contact us if you have a need for our collision serves.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Hood doesn’t line up with quarter panel on collision side
My Experience - 5.0/5.0 -
Looked amazing, like a new truck, and exceeded my expectations detailing the inside. Thanks! Very impressed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No comment
Repair Quality - 4.5/5.0 -
They did a great job.
Customer Service - 5.0/5.0 -
Very helpful
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend this shop to anyone needing repair done on their vehicle.
Repair Quality - 5.0/5.0 -
The repair work was excellent.
Customer Service - 5.0/5.0 -
I was kept informed during the time my vehicle was being repaired.
Returned Clean
My Experience - 0.0/5.0 -
It took from March 10 til April 24 to get the repairs completed. I got the estimate 2 weeks before I left my car and was given the March 10 drop off of car.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything seems to be good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff at Don Franklin, were very courteous and professional. Our vehicle looks so good. I want to thank everyone at Don Franklin that participated in repairing our Kia.
Likely to Recommend - 5.0/5.0 -
They do awesome work
Repair Quality - 5.0/5.0 -
Very satisfied. Great work and courteous and professional staff. Thank you.
Customer Service - 5.0/5.0 -
Very courteous and professional. Thank you.
Returned Clean
My Experience - 5.0/5.0 -
I highly recommend Don Franklin for any car re pair, the process is smooth from start to finish!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Don Franklin did an awesome job fixing my car and the process was so smooth. I am very satisfied with how my car turn out.
Customer Service - 5.0/5.0 -
They were all professional and friendly! It was a nice environment.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I’ve already spread the word of how things have played out.
Repair Quality - 1.0/5.0 -
The repair itself took about two weeks. I pick my vehicle up on Tuesday and notice the headlight assembly did not work. Turn signal intermittently and so was the headlight. Called them they said to bring it in so Wednesday I did that and was told the headlight would be in tomorrow. Thursday still no headlight and told it would be tomorrow. Friday still no headlight and was told it would be Monday. So Monday I took it back and waited an hour to install the new headlight assembly. About an hour and 20 mins later they came and said that didn’t fix the problem. So they ordered another assembly that will be here tomorrow. Tuesday called and it wasn’t there. It will be tomorrow. Wednesday called and it was there, but didn’t fix the problem. So they ordered a module and it will be here tomorrow. Called Thursday and it came in but didn’t fix the problem. At this point I spoke to Steve at the ford store and found out the problem. The collision center tried to install the old module that would not program instead of the new one. Once the new one programmed correctly it still didn’t work. Green corrosion was then noticed on the plug of the vehicle that had only 8k miles on it. This was then cleaned off, and corrected the problem. Cliff was good the whole time except the last day when he became defensive when I was asking questions as to why nothing was working. This is then how I made contact with Steve. In the end I’m glad that after two weeks, tomorrow since the car was originally “fixed” did in fact come. It has only been an hour and we will see if the problem is in fact corrected. However, I think an in service training and/or policy change needs to happen in order of diagnosing and having new parts and old parts in the same general area. This would cut down on accidentally installing the old part again, which happened in my case. In addition, the paint job is mediocre with orange peeling noticeable with swirl marks on the bumper.
Customer Service - 1.0/5.0 -
At first customer service was excellent. Later on when things couldn’t be corrected, and new parts order I was told they’re paying out of pocket or parts, out of pocket for the rental and “what else do you expect from me?” This is after the insurance had already paid by the way. Cliff became defensive when I questioned why my lights weren’t working. I had to end up being directed to Steve.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
It took 5 months to get the car fixed
Customer Service - 5.0/5.0 -
The lady in the front office is amazing!
Returned Clean
My Experience - 0.0/5.0 -
They had a problem programming everything back up. The body work is really good. I’m very impressed with how everything went! We will definitely recommend and use again. Satisfied ⭐️⭐️⭐️⭐️⭐️
Likely to Recommend - 5.0/5.0 -
Will definitely recommend
Repair Quality - 5.0/5.0 -
Did a great job!!
Customer Service - 5.0/5.0 -
Did a great job, very friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0 -
If I had another need I would travel back to London collision for repairs/work.
Repair Quality - 5.0/5.0 -
My car looks fantastic!!
Customer Service - 5.0/5.0 -
All staff were polite, professional and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks amazing! Thank you all so much for taking such good care!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job!
Customer Service - 5.0/5.0 -
Everyone was extremely friendly.
Returned Clean
My Experience - 5.0/5.0 -
Great body shop! Fast, professional, very good prices, covers all areas of accidents, courteous! Best place to take your car if you are involved in an accident! Thanks for a job well done!
Likely to Recommend - 5.0/5.0 -
I would recommend to everyone!
Repair Quality - 5.0/5.0 -
Great people, great service!
Customer Service - 5.0/5.0 -
All that I had contact with were great!