Don's Body Shop of Ottawa

4.9 (155reviews)
100%
402 North Main Street,  Ottawa,  KS  66067
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Shop AssistantSparkles

In operation 45 years.

Don's Body Shop is a family owned auto repair business that has been in business since 1981. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (155)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the quality of repairs, frequently describing results as fantastic, professional, and exceeding expectations. Many highlight that vehicles were returned looking like new, with damage fully addressed and attention to detail evident throughout. Timeliness is a strong point, with numerous customers noting their vehicles were completed ahead of schedule or exactly on time, which customers found particularly impressive. Communication is widely praised, with customers appreciating being kept informed throughout the repair process, including updates on parts and progress. Friendly, helpful, and transparent service is repeatedly mentioned as a standout quality. A few customers noted minor areas for improvement, such as occasional communication gaps requiring follow-up calls, isolated cleanliness concerns, and some stress around scheduling coordination, all shared directly from their experiences.
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"... body shop was the greatest experience I've ever had. Don's does amazing work they go above and beyond for you. I would recommen everyone should go to Don's body ..." Read more
"... a bit nervous not knowing them or their work. But they came through 100%. I am more than completely satisfied, I am impressed, and thankful. Thank you guys for ..." Read more
"... step of the way. And fixed everything on my vehicle. They dont cut corners and do everything professional." Read more
"... truck was riddled with damage from a tornadohail, and Don's Body Shop made sure that every dent was taken care of." Read more
"3rd or 4th time using. Fantastic work, fantastic service."
"It was ready 2 days earlier than expected."
"I greatly appreciate the guys at the shop getting my truck done on time so I didnt have to cancel plans."
"Got it in and out and less than an hour"
"... car was done with great care. Very well done and the car was ready ahead of the schedule they gave me." Read more
"They were right on time and did amazing work!!"
"Highly recommend, They communicated every step of the way. And fixed everything on my vehicle. They dont cut ..." Read more
"I loved the transparency. We had issues with my insurance getting their act together, but Don's continued to ..." Read more
"Communication was top notch!"
"Quick and easy. Did better at keeping communication than our insurance company."
"They let me know what parts they were waiting on and that they expected to have it completed on time."

My Experience

Thank you all so much! Great job and timely done! I would recommend you any time👍

Likely to Recommend

Will recommend you when the chance comes up

Repair Quality

Did a super job!

Customer Service

I have answered you twice now great job❤️

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I was very pleased with the work done to my vehicle. Thank you for your good service

Customer Service

Likely to Recommend

Repair Quality

The only thing was the net in back of my car was not reconnected.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very nice and easy process on get my vehicle fixed. Surprised they cleaned the truck inside and out.

Customer Service

Returned Clean

Likely to Recommend

Please refer to all of my comments. Grant was super in explaining everything and addressing any of my questions!

Repair Quality

Grant, thoughly explained--item by item including details of what needed to be done in a friendly and professional manner that I could understand,

Customer Service

Please see my previous comments.

Returned Clean

Likely to Recommend

Repair Quality

Don’s body shop did and fantastic job on my truck. First time I have been there, so I was a bit nervous not knowing them or their work. But they came through 100%. I am more than completely satisfied, I am impressed, and thankful. Thank you guys for taking care of my truck. I will definitely be back if I have any other body work needs. Thanks again

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Thank you. My vehicle looks amazing.

Customer Service

Everyone is really nice.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

What an awesome team they have assembled there, thanks for all of your hard work!!

Customer Service

What an awesome team they have assembled there, thanks for all of your hard work!!

Returned Clean

Likely to Recommend

Repair Quality

Looks great! Thanks!

Customer Service

Returned Clean

My Experience

I am very please with the repair work on my car. I would recommend Dons Body Shop Ottawa KS to any one. Fair pricing and quality work

Likely to Recommend

Repair Quality

The work on my car was done with great care. Very well done and the car was ready ahead of the schedule they gave me.

Customer Service

I stopped in on an evening to pick up my car and the young man who was at the front desk, was not the best customer service Rep for your business. Yet the next morning when I was picking up my car the young lady at the front office was very nice and dressed with a "official" TShirt she was pleasant and helpful

Returned Clean

Likely to Recommend

Repair Quality

Happy with the work they did on my vehicle

Customer Service

Happy with the work they did on my vehicle

Returned Clean

My Experience

Got my car right in and out. Thank you guys so much. Excellent job.

Likely to Recommend

Repair Quality

Was able to get my car in and fixed. Absolutely great service.

Customer Service

Great customer service

Returned Clean

Likely to Recommend

We send anyone that needs body work there.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Like there communication friendly compassionate and good professional work.

Repair Quality

Good communication

Customer Service

Good communication

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Yes, I highly recommend Don’s Body Shop for repairs on a vehicle. I had a deer hit and the finished work is amazing ! Looks like a new truck.

Repair Quality

Customer Service

Returned Clean