Douglas Collision Center

4.9 (1,233reviews)
98%
7820 US Hwy 98 North,  Lakeland,  FL  33809
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In operation 33 years.

WE REPAIR ALL MAKES AND MODELS.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Genesis
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (1,233)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and making customers feel comfortable throughout the process. Communication stands out as a key strength, with customers appreciating frequent text and phone updates that kept them informed at every stage. Timeliness is another highlight, with several customers noting their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement directly from their experiences, including occasional delays, minor paint imperfections, and instances where specific instructions were not followed. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... kept me updated throughout the entire process. The quality of their work is outstanding—my vehicle looks brand new again. They handled everything with care and made ..." Read more
"Excellent body work...... this is my third vehicle that they have repaired and it has always been excellent!!!!!!!"
"... opreations consultant for High line Cars I can say the effort to meet the Customers needs are on a level Mirroring Mercedes-Benz expectation. Well Done Douglas Collision ..." Read more
"Amazing job , paint match perfectly"
"... work and the fast return of my repared vehicle. It literally came out of the shop in like new condition." Read more
"Yes , it was done before I was told ."
"Faster than i spect!!"
"Job well done and ahead of time."
"... worry free experience. My car looks great again and it was done faster than estimated. Thank you all for the hard work you do." Read more
"Excellent job done very quick getting it done."
"I loved the text updates && that despite being automated someone texted if needed"
"A great company they keep you up too date on all repairs"
"... collision auto repair, I was pleased with how the company kept me informed from start to finish about my repair with daily text and phone calls. They also went over abc ..." Read more
"Great customer service as kept me informed along the way as they were fixing my van. Fixed everything and ..." Read more
"Great communication and work on our vehicle. Very smooth process from start to finish."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They have fixed a couple vehicles and service has always been great. Heidi and Meghan are terrific in their jobs. Haven’t had any problems.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I thought it was as great how Heidi, let me know how the repairs were being completed right up to when the truck was complete, I will always trust your shop to do a superior job and recommend to others! Thank-you!

Likely to Recommend

They do a very great repair, I would recommend them

Repair Quality

Douglas always does a great job restoring vehicles back!

Customer Service

Heidi communicated every TVstep of the way! She is great!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All of the employees at Douglas Collision Center were great to work with! They kept me informed at all times and went out of their way to ensure customer satisfaction. The repairs were completed in a timely manner and they made my car look brand new again. I highly recommend this company. Excellent job! Thank you!

My Experience

I appreciate so much the efficient and fast service, and the way they work in enterprise is wonderful, thank you all and God bless you

Likely to Recommend

Repair Quality

I think the collision messed up the back up cameras because they are not working. also tailgate has an issue

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Missing parts under hood and truck broke down just a few miles from your shop.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

An incredibly professional staff that did excellent work and turned my vehicle around very fast.

Customer Service

Knowledgeable and friendly staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was continually updated on the progress of the repair. It required more time than initially estimated, but the results were great.

Customer Service

No problems.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I appreciate you guys so much. I will always choose y’all for my repairs for my car. Y’all were truly a blessing every time I come thanks and have a blessed week.

Customer Service

I love you guys cause y’all always so kind and loving towards your customers appreciate that so much. It’s much needed in this world.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The customer service is excellent, very accommodating but I’m not completely satisfied with my car repairs

Customer Service

The customer service is excellent, very accommodating. Danny is great!

Kept me Informed?

Yes

Ready on Time?

Yes

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