Douglas Collision Center

4.9 (1,200reviews)
98%
7820 US Hwy 98 North,  Lakeland,  FL  33809

In operation 33 years.

WE REPAIR ALL MAKES AND MODELS.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,200)

Likely to Recommend

I highly recommend Douglas

Repair Quality

Highly impressed with the care of my vehicle.

Customer Service

Got a call or text at least once a week with an update. Grateful for the outstanding customer service I received.

Likely to Recommend

See early comments.

Repair Quality

They are thorough and readily answered my many questions. That is especially true of Tim and Heidi.

Customer Service

Same comments for Tim and Heidi.

My Experience

Everyone was so friendly and so professional . Thank you

My Experience

Douglas has a great team of knowledgeable members that excel in customer service skills and the skills that they have throughout their shops is phenomenal! Lots of highly skilled team members that’re great at their job and they do amazing work!! The team at Douglas definitely far exceeded my expectations and did an absolutely outstanding job on my truck!!! 💯💯

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I worked with Heidi on getting repairs to my new car that was rear ended. She was friendly and helpful and kept in communication with me the whole time. I never felt ignored or lost in the queue. My car came back beautiful and looking like new again. Having my new car damaged was a terrible experience, but now it’s like never happened and I’m very happy with my experience with Douglas Collision

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Douglas Collision was very professional in the work they performed for us and also in all the communication we had with them

Customer Service

Returned Clean

My Experience

Very happy, job was completed 4 days earlier than estimated. Very personable and professional. Made sure I was satisfied with the work. I would recommend them to anyone. Also really appreciated the drop-off rental service, really made everything so much easier for me. Gave them a five star online review.

My Experience

Job well done. Looks like brand new. Thank you for all your hard work. Hope I never have another accident but if God forbid I do, I will call you all.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I would take our vehicles to Douglas Collision any time! They were kind, courteous and very informative. I never had to wonder where my car was in the process!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Good work

Customer Service

Good

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Danny was very knowledgeable and helpful every step of the way

Customer Service

Returned Clean

My Experience

The only place I'll take my vehicles for body & mechanical work. Their always respectful & have been satisfied with their work. Highly recommend. Thank you

Likely to Recommend

Repair Quality

Customer Service

My Experience

Douglas Collision ALWAYS meets above and beyond satisfactory expectations!! Fabulous customer service! Caring for follow ups on progress on vehicle status !! I’ll never take my vehicle anywhere else !! Dustin and everyone there is AMAZING!!

Likely to Recommend

Repair Quality

Douglas Collision always comes through!! They are very thorough and made sure my vehicle was not released until everything was completed correctly!!

Customer Service

Returned Clean