D&S Automotive Collision North Ridgeville
In operation 49 years.
D&S Automotive is home to one of Northeast Ohio’s largest and most respected collision repair and service centers now serving the Westside of Cleveland. Having been in business since 1977, we specialize in performing quality repairs and providing unrivaled customer experience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Quality of the repair is fantastic. They did a great job. I wish there was more communication and updates throughout the process.
Customer Service - 5.0/5.0 -
Everytime I called they were very responsive.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have already made two recommendations.
Repair Quality - 4.5/5.0 -
Good customer service, friendly, timely and car was done well and early.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repair itself was great. The thing which prevents a higher score is that the car was with them for several days before work was started and this was a time when we could have used the car.
Customer Service - 4.0/5.0 -
A little more information flow would have been appreciated.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Formerly JC Auto and Collision, but still same great staff and local
Repair Quality - 5.0/5.0 -
Great communication throughout, job was completed within the estimated time, and above all, looks great. thanks Jeremy and all of your techs!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Exactly like new
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jeremy and the rest of the staff are friendly and informative. I always take my cars here when they needs repair. The work is perfection
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Work done very well and on time. My only point is that we were told that we would recieve weekly progress updates. I did not really need this but the point is dont say it will hsppen and then not do so. With that said, I only say this as a point to help and not a complaint. With that stated: We were extremely satisfied with the process and work! I would definitely use this shop agsin and will send people there when the opportunity arises.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I am happy with the quality of the repairs. If I recommended to someone I would warn them of the payment policies and tell them to keep in close touch to keep track of progress.
Repair Quality - 5.0/5.0 -
Quality of the repairs was great. My car looks like new.
Customer Service - 2.0/5.0 -
Unfortunately the updates I received were misleading. The first assessment was right on the money but subsequent updates led me to believe my car would be done sooner and then it wasn't. I realize some of this was due to a part not coming in when it was expected, but I feel that I should have been notified of that delay and then there was some delay in assembly that I was not notified of. Also I was not told of the no personal checks policy and only told of the credit card surcharge when I found out that I couldn't write a check. Both of these policies should be made clear to customers when they first bring their car in and should be included on any printed or emailed estimates. Signs are posted regarding the no check policy but are not in good locations.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car repairs look very good, paint blend is spot on. Thank you & the your crew.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Communication is important to me. I know with changing ownership there have been a “lack” of workers to be able to stay on top of this.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were done as stated in a timely way and for a very reasonable price. Communication and explanation from Shaun initially and then Jeremy were very good.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Sincere thanks to everyone for a job well done. I’m very pleased with the way everything was handled, from the first meeting, drop off to pick up. Great work.Thanks again. Jackie