Durable Radiator & Auto Body, Inc.

4.9 (3,832reviews)
99%
393 Thomaston Avenue,  Waterbury,  CT  06702
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Shop AssistantSparkles

In operation 117 years, 83 years at this location.

Durable is a fourth-generation, family-owned and operated auto body and full-service repair center proudly serving our community and neighbors since 1909. Our goal is to provide high-quality repairs in a timely and professional manner. Our family and team are factory certified for Tesla, Volkswagen, Volvo, Subaru, GM, Ford, Jeep, Honda, Acura, Nissan, Infiniti, Kia, Mazda, and more as we continue to grow. In addition to collision repair and mechanical services, we specialize in EV and hybrid vehicle repairs, towing and transportation services, and complete truck, fleet, and bus repair services through our dedicated truck repair shop. We service light-, medium-, and heavy-duty trucks, commercial fleets, vans, and buses. We are committed to delivering exceptional customer service and clear communication throughout the repair process, including convenient text and email updates to keep vehicle owners informed every step of the way.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 8:00 am - 10:00 am
* Holiday hours may differ.

Reviews (3,832)

Likely to Recommend

Repair Quality

Like a brand new car thank you guys for the service. It was quick and flawless.

Customer Service

Easy in and out no headaches

My Experience

Team job well done

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Nobody likes getting in an accident and sustaining damage to their car. The staff at Durable did a great job and made a bad situation better.

Likely to Recommend

They are reliable

Repair Quality

Great job

Customer Service

Great customer service

Returned Clean

Likely to Recommend

They did a good job, I liked it and I would go back there.

Repair Quality

They did a good job, I liked it and I would go back there.

Customer Service

They did a good job, I liked it and I would go back there.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Need my front bumper looked at. It does not seem aligned. Plus I had previes work done and they had no clue until I produced. My recpiet from 2022. They worked with me and I was very thankful. But overall not happy. They told me my car has never been there and it was. They need to tighten it up.

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Repair Quality

Customer Service

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Repair Quality

Great people. Friendly and accommodating. Timely service meant less downtime.

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Good job thank

My Experience

I’m Annette’s husband Lew and it was my vehicle, and yes, I was (and am) very happy with the experience. Everything couldn’t have gone better. The staff at Durable are truly professional, helpful, and my car couldn’t look any better. I am happy to offer an enthusiastic recommendation to anyone who needs help following an accident.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very easy process. What could have been a major pain in the neck was only a slight inconvenience. Durable made everything very easy.

Likely to Recommend

Never again

Repair Quality

I took my suv to get the trunk open only to tell me to take it to the dealership and charged me $153 to tell me to take it somewhere else. I was robbed

Customer Service

What service

Returned Clean

My Experience

Totally professional operation, yet still friendly and down-to-earth. Their prices are competitive but you won’t find anyone who does a better job. Thanks to everyone at Durable!

Likely to Recommend

Repair Quality

Totally professional.

Customer Service

Friendly, helpful and informative.

Returned Clean

Likely to Recommend

Repair Quality

Great service you’re kept up-to-date to when your vehicle is finished

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very happy with the work,thanks to everybody at Durable

Likely to Recommend

Repair Quality

Customer Service