East Texas Collision Repair
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The only problem I had with this repair was with my State Farm Insurance policy, they did their best to make this as difficult for me as possible. I picked ETC as the best company to do the job and they delivered.
My Experience - 5.0/5.0 -
Even though this was not a big job and was a self-pay situation, Michael took time to explain the process and answer any questions I had. The whole team at ETX Collision was very courteous friendly. The repair looks fantastic and final cost was below estimate. I would definitely use them again. Highly recommended!
My Experience - 5.0/5.0 -
Thank you to Trampus for all his help with the insurance company. Work looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Could not have gotten it done without Trampus fighting w/ State Farm for us.
Returned Clean
Likely to Recommend - 5.0/5.0 -
excellent finish on damages. very satisfied.
Repair Quality - 5.0/5.0 -
worked very well in all aspects of handling the damage to the vehicle.
Customer Service - 5.0/5.0 -
excellent status communication from Matt on the progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Team was courteous and did a great job of keeping us updated throughout the process. Work was exceptional!
Likely to Recommend - 4.5/5.0 -
Customer service was good at communicating and working all parties, as well as explaining any issues, such as insurance.
Repair Quality - 4.0/5.0 -
Car looked good. Michelle and Andre were very friendly and accommodating. It took longer than expected, but I realize there has been a lot of weather issues and they were very busy. I received updates and explanations of any insurance issues.
Customer Service - 5.0/5.0 -
Very friendly and helpful.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I'm taking it to a real mechanic. They will call and tell you what you screwed up. Unless you have a specific diesel 3500SilveradoHD mechanic. Do you.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ve referred people in the past. I’ll keep referring people now
Repair Quality - 5.0/5.0 -
Edgar was very helpful and informative through the whole process
Customer Service - 5.0/5.0 -
Always satisfied. Have used East Texas collision in the past. Would not use anyone else
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Sent several folks to East Texas Collision
Repair Quality - 5.0/5.0 -
Always satisfied, excellent work at great prices.
Customer Service - 5.0/5.0 -
Guys and gals , Michelle also pretty awesome.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Excellent end result on the repair. I think that for the amount of work needing to be done my car was there too long.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No communication unless I called.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job fixing the hail damage on my truck, excellent workmanship !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Have brought many cars to you over the years including a brand new one in 2013 twice in a 3 month span with alot of damage. Have always been extremely happy with the results.. Have referred you to my daughter and my neighbors most recently my grandson ( last Hail storm got his two month old car).. I had great expectations as to how my mustang would come back looking. Was very disappointed to see when I picked it up it had paint chips that were not there when I left it, and then after you said you would fix them I can see where you used dab paint on the chips caused when it was pried apart. Not happy. Also the hood you put on is not centered, you can clearly see it is not supposed to be like that. Yes it is not a new car but I took great care over the years to not get paint chips and door dings by not parking close to any other cars everywhere I went. I loved this car, the dabs bother me and I never expected you cause chips to my paint. I have seen your cars and trucks and do not believe your shop would pry panels off like they did mine and leave them or dab them. Cheryl
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for all the hard work to repair my vehicle in a timely manner. The customer service from Michelle & Andre’ was professional & courteous. I am a returning customer & will continue to use your services!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional! Went to other repair places and got the run around. Bobby took my claim number call insurance company walked around truck doing a virtual. Took 30 minutes and Bobby said he would call me when insurance okayed it. He called me that afternoon and we set up time. Got truck back and it looked Great. Working with this company was so easy. Will recommend them to anyone.