Ebby's Auto Painting & Collision Repair Inc.
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Without fail
Repair Quality - 5.0/5.0 -
Outstanding is not a strong enough word
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I don't know how to say the following, I have been unlucky and fortunate at the same time. The unlucky part is having to have my cars repaired, the fortunate part is that Ebby's Auto has done the work. I can really tell that entire organization takes pride in what they do, that's really hard to find now a days. Keep up the fantastic job. v/r Gabriel
Customer Service - 5.0/5.0 -
From taking the time to call durning the process of work being done, to answering all my questions and inquiries all the staff was very friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They called every day with an update.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The accident occurred on October 15. I took the vehicle to Ebbys on Oct 16th. They did an estimate on the spot at which time they told me it would take 3 weeks to complete the work. I explained I had to have this vehicle for transporting my husband who was having a knee replacement surgery on November 17th. He would not be able to ride in our other vehicle. They said they would have the car ready by November 11. When I did not hear from them on the 11th I called to determine if the car was ready. They told me they had to order more parts but it would be ready by the 13th. I called at noon on the 13th and they told me it would be later in the day and not to call them, they would call me. I called again at 4:30 because they close at 5 and they said I could come get the car. It was dark when I picked the car up and I could not inspect the paint job. It wasn't until after my husband's surgery that I had an opportunity to take the time for a complete inspection. I found the paint job to be unacceptable. I drove back to Ebbys on my way to the hospital and showed them the problem. They told me I would have to leave the car. I reminded them that I could not do that as I needed the car to transport my husband to and from rehab and physical therapy once he was released from the hospital the next day. I decided to wait until later to return for the repainting. Then as I was placing my husband's walker in the back seat after a physical therapy appointment, the door that had been "repaired" would not open. We discovered that the clad that had been replaced was coming off the door! I went back to Ebby's and showed the manager the problem and explained why it was unacceptably inconvenient for me to have to leave the car. Her service personnel promised to order another part and call us when it comes in. The manager did not even apologize. She merely asked my name.
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0 -
Although this shop is an hour and a half away from my home of record
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All repairs look to be completed well
Customer Service - 5.0/5.0 -
Very impressed at how well kept the business was. I got a great impression from the moment we walked in. The staff did a great job making us feel our job was a priority for them. They kept us informed and educated on what had to be done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
they did a great job and even did repairs our insurance company wouldn't cover
Customer Service - 5.0/5.0 -
they kept us updated and worked to find a solution for the mechanical failures that caused our accident
My Experience - 5.0/5.0 -
I was more than satisfied. They did an amazing job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience and totally satisfied. Communication was everything and my car was delivered as promised. Was a job well done