Ed Morse Cadillac Inc.

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0 -

While the work was amazing and my car was immaculate once i got it back, my experience in dealing with Condido, collision estimator, was not. He assured me the door to be replaced was at the shop and was the correct door. The work would be completed in 5 days. The result was not what was explained. It took 9 days to replace and paint a door. He repeatedly told me the delay was in mixing the paint. He told the paying insurance company (this was a collision where the insurance company was not mine) the door they had assured me was there to do the repair, was not the correct door. Anyway, my experience left much to be desired. I will never take my car to your collision center to have collision repairs again.

Customer Service - 0.5/5.0 -

My comments are in the previous answer.

My Experience - 5.0/5.0 -

I completely trust the service departments at Ed Morse and feel confident that all repairs are done with the utmost professionalism, quality and attention to detail.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thoroughly satisfied with the excellent service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have and will continue to recommend them to my friends.

Repair Quality - 5.0/5.0 -

Great work, very professional and friendly. Candido is great!

Customer Service - 5.0/5.0 -

As always, very professional.

Returned Clean

My Experience - 5.0/5.0 -

All good, really do a job well done. Very important on my 2017 vehicle in great shape with 60,000 + miles on it. Thanks much.

Likely to Recommend - 5.0/5.0 -

Does great work

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0 -

Great personal

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

From the moment I got to the dealership. To when I picked up my vehicle from a few mechanical things and then body shop work. The Ed Morse Tampa Cadillac team were absolutely amazing! This was one of the most seamless and easiest repairs I've ever experienced. Top notch team and dealership!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Adjuster Jennifer Pena was Exceptional! She was Very Professional and Very Pleasant. She worked with me and helped me with all of my problems with the other persons car insurance. I Highly recommend her getting a Raise or Promotion 😊 Seriously I am so Glad I picked Ed Morse to repair my car and Will Recommend Ed Morse to Whoever at m Grandson’s School (USF) to take their car to your Place!! Thanks again Jennifer Pena!!

Likely to Recommend - 5.0/5.0 -

My Grandson attends USF and we will tell any other students or faculty member if they need repairs to take their vehicles to Ed Morse

Repair Quality - 5.0/5.0 -

Ed Morse Adjuster Jennifer Pena. was extremely helpful. She went above and beyond after finding out That Kemper Insurance was not going to pay for the repairs.

Customer Service - 5.0/5.0 -

I can't say enough about the customer service I received from Ms. Pena

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Always great reception at this dealership

Repair Quality - 5.0/5.0 -

Everyone’s so nice and helpful

Customer Service - 5.0/5.0 -

Everyone was polite and helpful

Likely to Recommend - 4.5/5.0 -

For Cadillac owners yes. Others may have stock issues with parts

Repair Quality - 5.0/5.0 -

Quality repair, great service

Customer Service - 4.5/5.0 -

Friendly staff

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Candido was amazing to work with!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I recently had my vehicle repaired at the body shop, and I want to acknowledge that Jennifer has excellent customer service. She was very professional and made sure I felt taken care of throughout the entire process. Her communication and responsiveness were truly appreciated. However, I am not satisfied with the body work itself. There are noticeable gaps and areas of misalignment that were not present before the repairs. While I understand that post-repair results may not always be factory perfect, I did not expect the vehicle to look visibly misaligned with multiple gaps remaining. Jennifer has offered for me to bring the vehicle back, and I will be returning this Friday so these concerns can be addressed. Given that I brought my vehicle to a Cadillac dealership, I expected a higher level of precision and attention to detail consistent with dealership standards. I am hopeful the issues will be corrected properly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Absolutely great experiment!

Repair Quality - 5.0/5.0 -

Great Job! Great experience!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean