Classic Collision Kilmarnock

5.0 (447reviews)
100%
180 Lee Rd,  Kilmarnock,  VA  22482

In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Kilmarnock, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (447)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs described as flawless, perfect, and like new. The communication throughout the repair process stands out as a major highlight, with customers appreciating frequent text and phone updates at every stage. Timeliness is also frequently commended, with many vehicles completed ahead of schedule. Customers value the courteous, professional, and friendly staff. A recurring bonus noted by customers is the complimentary interior and exterior cleaning of vehicles. A small number of customers mentioned improvement areas, including paint color matching and proactive communication on specific parts follow-up, reflecting direct customer observations rather than system recommendations.
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"... satisfied.Excellant service, superior customer service,the body work after being struck by a large deer was the best. Vehicle looks perfect , incredible paint job." Read more
"The repair work was flawless"
"Fantastic from start to finish. Kept me informed every step of the way and even accommodated me when I needed ..." Read more
"Personnel were professional and the work was outstanding. I could not be more satisfied."
"I was very satisfied with classic Collision. The staff was very friendly and kept me updated with all that was going on with my car."
"... option they answered the phone when I called, and the car was ready in 4 days!" Read more
"Again I was kept updated and truck was available for pickup as stated"
"The repair was done quickly even with a major holiday week! The fix is beautiful and you could never tell that ..." Read more
"My vehicle was early, which I greatly appreciated"
"My vehicle was promised on Friday and was able to pick my car up on Friday. It was clean made it look brand new"
"Very nice. Kept you informed every 3 days .. what they were doing on the car. Very appreciative of your business . ..." Read more
"I got text and email notifications every day, letting me know what stage of repair my vehicle was at"
"From text updates to phone calls I was informed about each step in the repair process."
"The repair was completed ahead of schedule and was a nice surprise that they had taken the time to clean both the exterior ..." Read more
"I was kept fully informed during the repair process and the repairs were completed to my satisfaction."

My Experience

Manager and staff were completely honest and professional did a beautiful job on my truck very pleased with the results.i would be very happy to recommend these folks on any auto body repair you may have!

Likely to Recommend

Repair Quality

Great people to work with very knowledgeable and professional I would definitely recommend them to others

Customer Service

Great people to work with very knowledgeable and professional I would definitely recommend them to others

My Experience

They were the best ! Very kind and understanding.they was very prompt ,all the body work and paint was beautiful and all shined up it looked brand new .Andy made this process so easy ,So kind .i will definitely highly recommend Classic Collision !!

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Repair Quality

Customer Service

Andy was Very helpful,kind and understanding,

Returned Clean

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Repair Quality

Customer Service

My Experience

Andy and Jared were welcoming and forthcoming with information about the repair. I was pleasantly surprised that Jared remembered me because my wife had her car repaired there. Will definitely recommend this business!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

My car was taken in for its appointment on time. The work was done promptly (and was ready even a day earlier at my request). The service personnel were friendly and cared about my business. Whatever you’re doing, keep doing it!

Customer Service

Returned Clean

Likely to Recommend

I have already told friends to go see them!

Repair Quality

The guys at Classic Collision went above & beyond with customer service when we needed a front bumper replaced. From the moment we first met them, they were extremely warm, inviting, knowledgeable, and helpful. They worked in an extremely timely manner, and kept us updated on when parts arrived, service began, and when my car was ready to be picked up. The work they did on my car looks phenomenal, and I swear it even drives better since they worked on it. I highly recommend going here for auto body and car repair needs.

Customer Service

The guys at Classic Collision went above & beyond with customer service when we needed a front bumper replaced. From the moment we first met them, they were extremely warm, inviting, knowledgeable, and helpful. They worked in an extremely timely manner, and kept us updated on when parts arrived, service began, and when my car was ready to be picked up. The work they did on my car looks phenomenal, and I swear it even drives better since they worked on it. I highly recommend going here for auto body and car repair needs.

Returned Clean

Likely to Recommend

Very likely

Repair Quality

Classic Collision I would recommend to anyone everyone are so professional Andy is a pleasure to listen to

Customer Service

Very respectful

Returned Clean

My Experience

The ENTIRE team at the Kilmarnock location is fantastic. Genuinely some of the kindest people, and they are always so diligent with my car, as well as intentional. I have had the best service when I have gone to them. After my third visit to them, they still have never once wavered on their service standards!

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Customer Service

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My Experience

They were great to work with and went above and beyond to make sure my car was in tip top shape when I picked it up. I would recommend using them for car repair needs!

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Repair Quality

Customer Service

They were great to work with and let me know what was going on regularly.

Returned Clean

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Repair Quality

Everyone was attentive, helpful and had great communication.

Customer Service

work was made easy

Returned Clean

My Experience

Took a while to get the right parts, but the finished product was excellent, even performed a little extra request, Roger

My Experience

Excellent customer service and my repair was exceptional.

My Experience

Likely to Recommend

Repair Quality

Customer Service

They took a little longer than expected but keep me posted about any delays and the job looked good when done

My Experience

Likely to Recommend

Have already recommended some one

Repair Quality

Very professional and did an awesome job fixing my car. Thank you very much. 👏

Customer Service

Returned Clean

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Customer Service

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Repair Quality

I’m very happy with the results of the repairs to my car. Beautifully done. I was impressed with their work and how Andy and Jarrod kept me informed about the status of the repairs throughout the process.

Customer Service

Returned Clean