Euro Motorcars Collision Center
In operation 75 years.
Euro Motorcars is the only shop in Maryland that is Mercedes-Benz Elite Certified, Sprinter Certified, and Audi Ultra Advanced Certified. Euro Motorcars has been in the Washington DC Metro area since 1951. Our Aluminum Certified facility also has one of the highest levels of training for Collision Repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
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- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Reviews (84)
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- Newest
My Experience - 5.0/5.0 -
Outstanding customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
Quality of body work was great. However, a party was missing from my backseat when I got my car back.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Everyone was really nice and you did a good job. It just took too long. 3 weeks is a long time for what appeared to be minor surface damage to the lower left front bumper of my 560 S Cabriolet!
Likely to Recommend - 2.5/5.0 -
Your track record of meeting promised delivery dates is horrible. The workmanship was good.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Estelle is a tremendous asset to your organization. She is really good at customer service!!
My Experience - 0.0/5.0 -
When I went to pick up my car last Friday, the repair had not been inspected and there was a bubble in the repair work. The we found scuff marks on the passenger door, which was not part of the repair at all. I left the car to be fixed over the weekend and called Monday morning to say I would pick it up at 4 that day. I was told I would be called back by Patrick, who helped me on Friday. I never heard from him and had to call again at 1 to confirm that the car would be ready. The at 1:30 I received an email saying that I had picked up my car. The repair seems fine now, but the customer service left room for much improvement.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Quality of work - vehicle was returned as if it had just come out of the showroom. It goes without saying that there was NO residual evidence of the collision. Communications - Estella was always immediately available by phone to respond to requests (e.g., extend rental car) and answer questions. She kept me apprised of the status of the repair as it proceeded through your very thorough process. Superb!! In sum, collisions are NO FUN - especially when they are not your fault and happen to a very expensive car that I have tried to take care of. To every extent that the collision center was able, they made this experience much easier for me. For all of the above, I am grateful. Thank you. Jerry Burke
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Experience was 11!!
Customer Service - 5.0/5.0 -
Excellent. regular dialog on status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service, kept us informed, very professional. And the repair is perfect. Thanks so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful job!
Customer Service - 5.0/5.0 -
Professional and friendly, kept us informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This has been the best experience that i have ever dealt with my car. You guys have the best customer service, organized and detailed. I really appreciated the ongoing updates by text and email and timely service. Your kindness at a stressful time was also very much appreciated and my car looks as if nothing ever happened to it. A thousand thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks as if nothing ever happened to it!
Customer Service - 5.0/5.0 -
Exceptional. The constant updates of what was being done frequently was nice and I really appreciated. Everyone I came in contact with was fantastic
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The work was done extremely well, so the car looks like new. It was also ready when EuroMotors said that it would be ready. The team at the Collision Center communicated with me every step of the way. Plus, Mike Bowden at Euromotors Bethesda made the process easier in terms of intake of my car, providing transportation to pick up the rental, taking the rental back and communicating with me through the process in an always professional and pleasant way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt service, constant & excellent communication & high quality body work.
Customer Service - 5.0/5.0 -
The service and repair team always communicated with me every step of the way.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
The quality of work is absolutely excellent.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0 -
I really dont know how to rate quality, but it does seemingly seem ok.
Customer Service - 0.5/5.0 -
I never received a call from the service center. I had to "chase" the service center down for an update, and every call I received was in response to my phone call. Horrific processes in place from a customer service standpoint.
My Experience - 5.0/5.0 -
Appreciate being kept updated step by step in repair process by text even when I was out of the country.