European Collision Center
In operation 28 years.
A full service collision repair facility following strict vehicle manufacture repair guidelines, training and equipment requirements. Committed repairing your vehicle to the manufactures specifications of safety, performance and aesthetics.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Chinese
- Tagalog
- Vietnamese
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 3:00 pm |
My Experience - 5.0/5.0 -
This is the best car shop this side of The Moon!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extraordinary service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 3.5/5.0 -
I've been to your shop many times & this was my first not-great experience.
Repair Quality - 4.5/5.0 -
The repair itself looks very good. There is a bit of a panel gap on one side of the front hood.
Customer Service - 4.0/5.0 -
Overall I really like the service. And I greatly appreciated the team trying to find a solution to getting my car back to me before the end of my rental car. However, there was a hiccup where - upon reassembling the car to get back to me by using the old part - the actual part arrived (on a Friday). Instead of informing me or halting the reassembly & rescheduling - they continued reassembling with the old part. When I arrived to pick up my car the following Monday there was a lot of confusion. Ultimately I had to reschedule bringing the car back in and also paying out of pocket for the part switch. While I more-or-less understood what happened, I don't think it was handled properly & left me with a bad taste in my mouth.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
One section was not repaired due to a mistake in orders to the insurance company.
Customer Service - 3.5/5.0 -
I wasn’t told the parts had come in. Just a notice when the car was finished.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were done professionally. Thoroughly cleaned and vacuumed car before I picked it up. The body work they did looks good as new on my 15 year old car. The primary contact/estimater was pleasant, professional and very detail oriented. I highly recommend them.
Customer Service - 5.0/5.0 -
See previous comment.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
Need to see how the incomplete repair is resolved
Repair Quality - 0.5/5.0 -
The repair job took longer than expected and when I went to pick up the car, I immediately noticed that one of the major work items, replacing a damaged running board, was not done. It was clear that no one had looked to ensure the job was done before telling me to pick up the car. The excuse I got was that the part was damaged and not installed, and the workers never communicated this to management. Nonetheless, management should have checked their work. Now I have to come back in August to get that part of the repair completed, even though it’s been paid for. I have been offered a detail job to try to make up for this inconvenience but the overall level of service doesn’t give me much confidence in European Collision Center.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It’s was TOP of the line service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amar knows how to take care of the client/costumer because he follows up and let me knows every steps.
Returned Clean
My Experience - 5.0/5.0 -
Amazing work from ECC!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
My only ask would be more proactive communication on timing, particularly if there is a delay. My service person was great but not always easy to get ahold of for information on timing.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
The actual repair work was very well done, but the process leading up to it was pretty bad.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Everyone I interacted with was very nice. However, I had issues when it came to making my appointment. First, it took almost three weeks to schedule my repair appointment. When I called to confirm my appointment and ask how long they would need my car, I was told somehow the parts had never been ordered so they couldn't see me that day. Then I was also told they would need my car for three days for the repair. I asked why the car would need to be there for so long as it's a minor repair and we were able to clarify that the car could be done the same day so long as one of the parts was pre-painted. So I rescheduled my appointment and was told I would receive a call to confirm everything beforehand. I never got a call so I called myself to confirm my appointment and was told the parts still weren't there. So we rescheduled again and I was again told I would receive a call to confirm. Again, I received no call. The morning of my appointment, I called to confirm everything and was told again they would need my car for three days. I clarified about pre-painting the part and was then told they could get my car finished and back to me the next day, which didn't work for me as I was anticipating having my car fixed the same day. Eventually, everything was sorted out and I got my car fixed and back to me in one day. But what a headache and it took five weeks to get it all taken care of.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
7/10 1) Took too long, ( staff said about a week to fix it but took almost two weeks) 2) the small part of the bumper fell off, I had to come back to fix it next day.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on my car!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thorough appraisal. Excellent breakdown of charges. Representative always available for questions. Worked well with our insurance company. Facilitated return of our rental car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Thorough repair and refinishing. Had to wait for a repair appointment and then wait on parts from the dealership.
Customer Service - 4.0/5.0 -
Customer Service could have been quicker keeping me appraised of work in progress.