Excalibur Auto Body Inc
In operation 37 years, 26 years at this location.
Founded in 1980, Excalibur Auto Body began with one facility on Code Avenue in Willoughby. Our facility provides full collision repair and frame service, utilizing state of the art equipment, and is staffed with highly trained technicians. If you’ve just had an accident, give us a call. Excalibur can tow your vehicle, and provide you with a rental car, all in one call. We take pride in providing towing service for our customers 24 hours a day, seven days a week as well as outstanding one-on-one personal customer service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did wonderful work and went above and beyond
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Staff was very pleasant. They work very quickly and they did a wonderful job
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Was happy with the paint job seems to be no issues. Unfortunately had an issue with some trim work on the inside of the door was not happy with the outcome there.
Customer Service - 3.0/5.0 -
From the beginning to end was was smooth The estimate from Justin to finishing the work to the rental went very smoothly Went back for issues on the trim work was made to feel like that’s the best we can do
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and customer service, I moved here from Texas and had no idea who to trust to fix my car. They made me feel like I was top priority and made you feel special. Use Excalibur!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Missing a sticker that is on back order
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I had asked if a door nick could be repaired as long as the car was being painted, the door nick was not touched. They told me it would be handled and it was not. So I'm disappointed, it's not the end of the world but it effects my satisfaction and any future business that i may hacmve considered. Again they said it would be handled the door nick and they even took pictures of it and my request was still was ignored....
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
People were responsive and asked me multiple times if I had any questions. Communication was good, and the car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
It’s was okay. Quality work but the customer facing people need work on their customer service. They seem very busy to the point of being overworked. You should consider customer service training for the office staff.
Repair Quality - 4.5/5.0 -
Great job on completing the repairs. It was well done.
Customer Service - 3.0/5.0 -
The staff was quick and efficient but not very warm. I have to admit that I’m still sore concerning your policy for paying for the service. I trusted my car to you but you don’t trust me to write a check. Instead I was charged 3% extra to pay by credit card. I was extremely disappointed and will consider a competitor the next time I need repair work.
My Experience - 5.0/5.0 -
Very timely fix to my car, thank you!