Executive Expert Collision Inc.
EXECUTIVE EXPERT COLLISION IS A FULL SERVICE COLLISION REPAIR FACILITY. WE HAVE SERVED THE COMMUNITY SINCE 1994. OUR GOAL IS TO REPAIR YOUR VEHICLE TO PRE-ACCIDENT CONDITION. WE ARE A FORD CERTIFIED ALUMINUM REPAIR SHOP. WE ARE A CERTIFIED REPAIR FACILITY FOR GENERAL MOTORS, CHRYSLER ,JEEP,DODGE,FIAT, NISSAN & HYUNDAI. THE OWNER OF THE REPAIR FACILITY HAS OVER 45 YEARS OF EXPERIENCE . WE PROVIDE A HIGH LEVEL OF CUSTOMER COMMUNICATION THROUGHOUT REPAIR PROCESS INCLUDING TEXT AND EMAIL MESSAGING WITH OUR CUSTOMERS
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Anybody who asked me where can they go to get their car fixed fast quick and with a lot of skill and dignity to the vehicle I am telling him to come to you
Repair Quality - 5.0/5.0 -
You did an excellent job on my vehicle made a car look like new again thank you so much
Customer Service - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jamal and Vanessa provided outstanding customer service.
My Experience - 5.0/5.0 -
Installed new catalytic converter and some theft-proofing hardware. Thanks guys.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Thanks Guys!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well . Thanks again
Customer Service - 5.0/5.0 -
Job well done.
My Experience - 5.0/5.0 -
Everyone at Executive Expert met me with professionalism and was accommodating to my situation. they did an amazing job completing the work sooner than anticipated. I am very satisfied with their work.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the job
Customer Service - 5.0/5.0 -
No comments
My Experience - 5.0/5.0 -
Car looks exactly like it did when brand new thank you.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0 -
Yes.
Repair Quality - 4.5/5.0 -
Time was my main dissatisfaction, but I do understand that it wasn’t completely Executive Expert’s fault
Customer Service - 5.0/5.0 -
Amazing. Very helpful with the updates and additional support … throughout the time that my car was in the shop
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
The repairs were done well but ever since I got my car back my tire pressure light has been on and won’t go off even though the tires are full and my back right blinker is out when it was fine when I dropped the car off.
Customer Service - 3.0/5.0 -
They were very nice and always gave me the information I asked for but I never received updates from them when they said they were going to call, I always had to call.
My Experience - 5.0/5.0 -
The service from beginning to end was amazing. My car looked like new when I got it back. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Overall customer service was good
Repair Quality - 4.5/5.0 -
Still have to go back for additional repairs which is putting me out of my way
Customer Service - 4.0/5.0 -
Overall service was good, but the length of time was unexceptionable. I waited 2 1/2 months to get my car back. I do understand that it took a while to get the parts due to manufacture delays. But once the parts came, I waited another month before the car was fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very quick repair and perfectly done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience was excellent. Everyone was very respectful. The Assistant at front desk always kept me update on my car.. Due to storages& covid it took about a month to service my car..but no fault on the shop.. The guys in the shop did everything to make my trip there pleasant.. They even contacted the car rental place to pick me from the collision shop and also picked up the rental when I had to return it.. That was pressure off me. Overall. I have no complaints.. My Car looks like the day I purchase it. Fantastic service Thanks Executive Expert
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will never go here again nor will I ever recommend them.
Repair Quality - 2.5/5.0 -
It was fine, but shouldn't have taken this long. I could've gotten better service elsewhere.
Customer Service - 0.5/5.0 -
I found this place because it was a preferred vendor through my insurance and I'll never use them again. I had indentations and large scratches on my rear door - something that shouldn't have taken 15 days to complete. I was first quoted 7 working days, which was fine. When we got the 7th day, I spoke with the mechanic who said they hadn't even been able to touch my car yet. (Would've been great to know that info so I didn't have to be carless for a week.) They assured me they'd work on it that upcoming Monday and would have it ready before the end of the week. I had to beg these people to give me a firm date. We get to Friday afternoon 15 minutes before they close and the mechanic calls me with bad news. They had JUST DONE THE PAINT JOB and the paint was too fresh to install it back on the door. Interesting...another full week of these people not touching my car, letting it chill in the lot for another week. Because of a sensitive situation I was in, the owner offered to set me up with a car rental that I didn't have to pay for, ensuring me that Enterprise would pick me up in the next few minutes (seeing as how their office is right beside them on 233rd, I believed this). I waited...and waited...and waited...no one came. I called back and had to leave a message at the shop after hours and nearly an hour later, I got a call back from the owner saying "Enterprise will pick you up in the morning." I was left stranded for the weekend, once again, and while Enterprise did call -- from Fordham, asking me to come and pick the car up and put my credit card down for payment. Another weekend passed with no car and I had to get my insurance company escalations team involved in order for these people to finally give me my car 15 days later. The stress of not having your car and dealing with lies from both mechanics and shop owner are not worth the work they do. Furthermore, I highly recommend that you disconnect all ties with them as a "preferred vendor". This was a horrible experience from top to bottom and in no way, should Liberty be associated with this type of organization.