Fair Auto Body & Collision, LLC

4.9 (387reviews)
97%
17 Highland Cove Drive,  Highland,  AR  72542

In operation 8 years.

With over 45 years of hands-on experience and a keen eye for detail, customer satisfaction is Fair Auto Body & Collision’s number one goal. We treat every customer who walks through our door as if they are our only customer, ensuring personalized and dedicated service every time. Your happiness and peace of mind are our top concerns, and we go above and beyond to ensure you leave our shop completely satisfied with our work. We understand that navigating the aftermath of an accident can be overwhelming. That’s why we prioritize building solid relationships with insurance agents, the companies they represent, adjusters, and even the secretaries who answer the phones. These partnerships are integral to providing superb service to our clientele, making the repair process as smooth and hassle-free as possible for you. At Fair Auto Body Collision & Repair, you can trust that your vehicle is in expert hands. Our team is committed to restoring your car to its pre-accident condition, ensuring

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (387)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and making stressful situations easier to navigate. Communication throughout the repair process is a standout strength, with customers appreciating regular updates via calls and texts. Timeliness is frequently highlighted, with several repairs completed ahead of schedule. A few customers noted minor concerns, including a repair taking longer than initially estimated and a post-repair sensor issue, both mentioned directly in customer comments. Overall, the shop is widely recommended, with customers expressing strong loyalty and appreciation for the attentive, customer-focused experience.
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"Couldn't have chosen a better shop. They really care about the service and quality of the work they put in to satisfying their customers!"
"Fast repair. Vehicle repair is 100 percent perfect. Every employee is very friendly and explain every step. Would recommend ..." Read more
"... Treated me like a family member and not a dollar sign. The quality of work was great and professional, and done in a very short amount of time.They did ..." Read more
"I wont use anyone else. Fantastic work and great costumer service. I will recommend you."
"Friendly, timely and excellent quality"
"... Auto Body did an excellent job on our RAV4 repair. They kept in contact and finished ahead of schedule. I highly recommend Fair Auto Body." Read more
"Was repaired earlier than expected totally pleased with the turn around time"
"... so pleased with the service and professionalism. They had my truck ready in record time. Thank you" Read more
"I was a day late dropping it off and they finished a day early"
"Easy to work with and coordinate with insurance. Repair completed quicker than estimated and it looks great!"
"Very professional. They kept me updated through the whole process. They were very kind and explained everything and ..." Read more
"... the end, the entire experience is stress free and you keep us informed along the way. we recommend Fair auto body to everyone we know. It is rare to find such ..." Read more
"Front office staff is amazing. I was informed 100 percent of the time. Great customer service"
"Text were provided during the entire process"
"Repairs were done in a good time frame with communication throughout the process. Results were excellent, car looks like ..." Read more

Likely to Recommend

They are my go to guys.

Repair Quality

I am very impressed with way Jimmy handled my repair on the tailgate of my truck. He put a lot of thought, knowledge and creativity keeping the damage repairable as opposed to replacement. Thanks.

Customer Service

Everyone there at Fair Auto Body was friendly and capable.

Returned Clean

Likely to Recommend

I am going to talk to them about another job I have

Repair Quality

It was done right and on time

Customer Service

Was told what needed to be done and it Was done as explained to me.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Very pleased

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I won’t use anyone else. Fantastic work and great costumer service. I will recommend you.

Customer Service

Returned Clean

My Experience

Everything was done as planned and we are satisfied with the outcome and the results Thank you for a job well done and keeping us updated on the progress as well

Likely to Recommend

Would recommend without hesitation.

Repair Quality

Fast repair. Vehicle repair is 100 percent perfect. Every employee is very friendly and explain every step. Would recommend without hesitation. Totally satisfied.

Customer Service

Front office staff is amazing. I was informed 100 percent of the time. Great customer service

Returned Clean

My Experience

My Experience

Thank you all so much, the truck looks great! You guys always do amazing work, and take such good care of the people and the vehicles. It is noticed and appreciated the attention to detail and the pride that goes into repairing every vehicle we have ever brought in. From the welcome you get when you walk in, to picking up your vehicle at the end, the entire experience is stress free and you keep us informed along the way. we recommend Fair auto body to everyone we know. It is rare to find such good people in this day and age. Thank you again!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent, excellent excellent!!!

My Experience

You d I d an amazing job ! Ty

Likely to Recommend

Repair Quality

Did good work.

Customer Service

Excellent

Returned Clean

My Experience

Car looks great

Likely to Recommend

They are my go to body shop

Repair Quality

Car looks great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

We couldn't found a better shop to have our truck worked on TY Fair auto Body

Customer Service

Returned Clean

My Experience

There were some bumps in the road but Fair Auto Body’s owner, Jimmy worked diligently to keep things on track. Thanks Jimmy for your expertise. Great job. Denise is very happy to have her wheels back. God bless you.

Likely to Recommend

Only repair shop in town for me.

Repair Quality

Fair auto body did a great job of obtaining parts and then completing to repair in a timely fashion. Thank Jimmy for a great job.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They did an amazing job! I would refer them to anyone!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Very professional. They kept me updated through the whole process. They were very kind and explained everything and made the whole process easy for me even with getting a rental car picked up and dropped off. My car looked like new! Could not tell there was any damage. Amazing staff...very compassionate in making sure their clients are well taken care of. Highly recommend and would use again!

Likely to Recommend

Highly Recommend!

Repair Quality

Great people! Kept me informed through it all. My car looks amazing...like nothing ever happened! Which is exactly what you want! Highly recommend!

Customer Service

Very friendly and professional!

Returned Clean

Likely to Recommend

Repair Quality

Should be a 12

Customer Service

Returned Clean