Fairbanks Collision & Glass Service LLC

My Experience - 5.0/5.0 -

As usual, very nice, timely job. Especially, appreciated thorough detail of both interior and exterior.

Likely to Recommend - 5.0/5.0 -

Great service

Repair Quality - 5.0/5.0 -

Brittany was great she was so nice and kept me informed of what was going on with my car

Customer Service - 5.0/5.0 -

Brittany was great she was so nice and kept me informed of what was going on with my car

Returned Clean

My Experience - 5.0/5.0 -

I was very satisfied with their professionalism & communication throughout the process. Great job!

Likely to Recommend - 3.5/5.0 -

Great repair, but concerning urgency with ensuring customers get their vehicle back in a timely manner.

Repair Quality - 3.5/5.0 -

The quality of the repair was great, but the time and management of the procurement of replacement parts took over two months, leaving me without a vehicle for work for over a month after my insurance reimbursement expired. The staff was great! I got regular updates, but just hoped that ordering / tracking of parts didn't take 70 days or so. Would highly recommend, but caution on older truck repairs and on ensuring parts are tracked and available.

Customer Service - 4.5/5.0 -

The staff was great! Very professional and regular communication.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They do quality work and pleased with the work they did

Customer Service - 5.0/5.0 -

Answers all questions and kept us informed about what was going on with the work being done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The replacement door has been working great

Customer Service - 3.5/5.0 -

My case got dropped in limbo initially, but once that was sorted, everything went great

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

As I have never used any other collision service company I can only say Fairbanks Collision was very professional and I would probably recommend them.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Aside from a bit of delay on ordering parts- the team at Fairbanks Collision was very professional.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

Brake light was on when I picked up vehicle. Same side as the repair, back passenger side. Brake light isn't working. Worked before I dropped it off for repairs. Unsure if its the light that just burnt out, or wire wasnt installed properly. Everything else looks great. Thanks Zac 3373789475

Customer Service - 2.5/5.0 -

Was told I would get updates every Tuesday and Thursday. Took me calling to get an update on progress.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes I tell people when they ask who did the work and highly approve

Repair Quality - 5.0/5.0 -

Everything was great and very friendly

Customer Service - 5.0/5.0 -

"EXCELLENT"

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

It was a bit difficult to get thru on the phone

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0