Falls Auto Collision Center

4.9 (1,630reviews)
99%
8801 SW 131 St. Miami,Fl 33176,  Miami,  FL  33176

In operation 28 years.

WE REPAIR ALL MAKES AND MODELS. WE ACCEPT ALL INSURANCE COMPANIES, AND CLAIMS.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,630)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with Falls Auto Collision, praising the exceptional quality of repairs that leave vehicles looking brand new. Many highlight the outstanding customer service, describing staff as professional, friendly, and courteous. Timeliness is a recurring strength, with numerous customers noting their vehicles were completed on or ahead of schedule. Customers also appreciate the proactive communication through text updates and calls throughout the repair process. A few customers suggested improvements in proactive notifications about parts delays and ensuring all repairs are fully verified before vehicle pickup, reflecting their desire for an even smoother experience.
AI-Generated from reviews written in the last 12 months
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"The customer service was outstanding. All staff members were helpful throughout the entire process from beginning ..." Read more
"... Collision . They did an amazing job on my car, and the quality of their work exceeded my expectations. The staff was professional, friendly, and kept me ..." Read more
"... My car was ready on the estimated completion date. The repair work was outstanding. My 5 year old Highlander looked brand new. I definitely recommend Falls Auto ..." Read more
"... never look the same—but once the work was complete, I couldnt tell it had ever been damaged. I highly recommend this shop without hesitation." Read more
"... great experience. They did bodywork on my car and the turnaround time was much faster than I expected. The customer service was excellent — everyone was ..." Read more
"... work, my SUV looks better than when I bought it! It only took them 2 days to complete the work." Read more
"My car was fixed quickly and I was conveniently updated throughout the process."
"Excellent service, finished early, with fantastic office staff. 100% satisfied!!"
"It was ready a full day before the promised completion date."
"Was ready a week early!"
"... be happier. The entire process was seamless with texts providing me updates. I needed a car rental and they picked me up from Falls and collected the rental ..." Read more
"Wonderful experience. Work was done in a timely manner. Great communication all the way thru the process."
"The shop staff did an extraordinary job to keep me informed on the entire process of the repairs to my car with ..." Read more
"... that really helped with the overall process. They constantly sent updates via text always encouraging open lines of transparent communication and I even received ..." Read more
"They communicate very well,youll receive calls, text messages etc throughout the whole time your vehicle is with them!"

My Experience

Wonderful experience. Work was done in a timely manner. Great communication all the way thru the process.

Likely to Recommend

Repair Quality

Excellent experience. The communication was great and the repair work as done within the timeline communicated. Highly recommend.

Customer Service

Excellent communication from the staff.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Falls Auto Collision did an excellent job with my car repairs. All services were fast and efficient. I’m glad I chose them to fix my car.

Customer Service

The customer service was outstanding. All staff members were helpful throughout the entire process from beginning to end.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Delayed but all well that ends well.

Likely to Recommend

Repair Quality

Great job !! Fast repair was done right on time

Customer Service

Excellent communication

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and very well done.

Likely to Recommend

Yes a 10+

Repair Quality

I’m very satisfied with the body work done on my Lincoln Corsair. Looks like a brand new vehicle again. A very professional team. Thank you so much,

Customer Service

Very satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Excellent work. Kudos to all of you!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience with this body shop Falls Auto Collision . They did an amazing job on my car, and the quality of their work exceeded my expectations. The staff was professional, friendly, and kept me informed throughout the process. My car looks like new again! I highly recommend them to anyone looking for honest, high-quality auto body repairs. Thank you for the outstanding service!

Likely to Recommend

Repair Quality

They did the best they could with repairs and were up front about not being satisfied with the job they did. They cleaned my car as well which I really appreciated. Thank you for your help and honesty

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very professional

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very friendly and professional. They kept me informed all the time on the status of the vehicle and were very accommodating to my schedule. The work looks very clean and well done. Thanks to the whole staff.

Likely to Recommend

Repair Quality

Very friendly and professional service. The repair looks very well done. The staff was accommodating to my schedule. I was please with the work done.

Customer Service

Great service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Extremely professional operation. Highly recommend them.

My Experience

Professional, courteous, responsive and atrentibw staff.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Process was simple, from then receiving the vehicle to keeping you informed on updates. Excellent customer service and repairs done right.

My Experience

Excellent Service. Extremely professional team.

My Experience

The most professional auto shop I have ever experienced. From the moment I walked in to the moment I received my car they were in constant contact with me. I would receive frequent updates on the status of my car. I would highly recommend such a prestigious auto shop to anyone. Thank you Falls Auto Collision

Likely to Recommend

Repair Quality

Everything was great until an issue came up with a tire monitor error on my dash… I took it back to the shop but they they gave an excuse that the battery died and I should go fix it on my own as they had nothing to do with it… Funny thing is the car came in with no issues what so ever and now suddenly I have a tire sensor in the same area where they did work on .. not happy with how they handled this situation

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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