Falls Auto Collision Center

4.9 (1,671reviews)
98%
8801 SW 131 St. Miami,Fl 33176,  Miami,  FL  33176

In operation 28 years.

WE REPAIR ALL MAKES AND MODELS. WE ACCEPT ALL INSURANCE COMPANIES, AND CLAIMS.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,671)

Customers say
Overall Customer Satisfaction
Customers consistently praised Falls Auto Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop received high marks for professionalism, friendly staff, and seamless coordination with insurance companies. Timeliness was a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. Regular text and phone updates throughout the repair process were widely appreciated. A few customers noted they would have welcomed more proactive communication regarding parts delays, and one mentioned a repair completeness check prior to pickup notification, both points raised directly by customers as areas for improvement.
AI-Generated from reviews written in the last 12 months
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"... Its not easy to find an auto body repair shop that combines excellent workmanship with such great customer service. I highly recommend this auto body repair shop to ..." Read more
"The customer service was outstanding. All staff members were helpful throughout the entire process from beginning to end."
"... to pick up my car. The quality of the repair and attention to details was amazing. They made what was an unpleasant occurence into a very positive experience." Read more
"... staff was friendly, knowledgeable and efficient. You under promised and over delivered on the completion date and pickup was a breeze. My car looks great and was ..." Read more
"... professional, and genuinely pleasant experience. The staff is attentive, detail-oriented, and highly responsive throughout. I initially worried that my new car would never ..." Read more
"My car was fixed quickly and I was conveniently updated throughout the process."
"Falls Auto went above and beyond for me !! They finished my car before the estimated time and my car looks BRAND NEW right now !! So thankful! Geico made this ..." Read more
"Took longer than estimated but its ok. Would rather they do what they can, than do it in a rush and do it wrong"
"... and I couldnt be happier. The entire process was seamless with texts providing me updates. I needed a car rental and they picked me up from Falls and collected the ..." Read more
"... appreciated was how consistently they kept me informed. I received text updates throughout the repair process, so I always knew what was happening with my car and how the work ..." Read more
"Excellent experience. The communication was great and the repair work as done within the timeline communicated. Highly recommend."
"They communicate very well,youll receive calls, text messages etc throughout the whole time your vehicle is with them!"
"... that really helped with the overall process. They constantly sent updates via text always encouraging open lines of transparent communication and I even received ..." Read more

Likely to Recommend

Repair Quality

everyone was great

Customer Service

everyone was great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very satisfied with the good quality and job well done. Thanks Falls Auto Collision Center.

My Experience

Likely to Recommend

Repair Quality

It took too long

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Superb service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent and fast service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent start to finish

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job on the repairs!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Incredible service, helped with everything!! Gaby is the best and the whole team was super responsive. 10/10!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very efficient in dropping off and picking up car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy. I’ve used Falls Auto Collision before and was never disappointed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with work on my car Did a good job and fast, the staff very nice They help me with the rental car everything very smooth Highly recommended

Likely to Recommend

Yes I will recommend

Repair Quality

Ver happy with work in my car Everything went smooth and a great staff

Customer Service

Staff very profesional and efficient

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service, the staff are very professional and nice. They also follow through with me frequently and, the car was ready the day they said. I will definitely go back with them when needed. As well as I will refer my friends with them.

Likely to Recommend

I would definitely do it

Repair Quality

Very Professional & friendly assistance. I also loved that they had ready the car the day they offered it!

Customer Service

Very nice C Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The girls in the office were great. The repairs were completed ahead of schedule. Great experience. Would highly recommend!! Thank you!!!!!

Likely to Recommend

Repair Quality

Great staff! Repairs done faster than estimated. Would definitely recommend. Thank you FACC!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

From the first phone call , the whole experience was professional clear at all times. I would definitely use them again if i had a need 100% satisfied !

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the excellent repairs and service.

My Experience

This business is amazing! The office staff is professional, extremely organized and very helpful. The body repair done to my vehicle was well done and expeditious. I definitely would recommend this business. I have used other repair companies before and they were definitely not as attentive, professional and fair as this one.

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