Farmington Hills Collision Center

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 1.5/5.0 -

Need to improve communication with customers I had to reach out several times to find out if parts arrived and for the status of the repair

Returned Clean

Likely to Recommend - 4.5/5.0 -

The work was very well done

Repair Quality - 4.0/5.0 -

Seemed to take longer than expected. But I don’t know things that could have been the reason .

Customer Service - 5.0/5.0 -

Things were done very good

Likely to Recommend - 5.0/5.0 -

I’ve used your facility before and have always been pleased with your service and repairs. Hope I don’t need your services again, but if I do you will be where I will go.

Repair Quality - 5.0/5.0 -

You provided a quick and efficient estimate of the damages and repair cost. I was given an estimate of the time it would take to complete repair, which helped me with arrangements for temporary transportation.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great team and service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0 -

Always warm and welcoming

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

Good repair poor communication

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Disappointed with lack of communication over the many weeks since initial estimate and insurance approval

My Experience - 0.0/5.0 -

Everything was really good except one thing. The rear view mirror isn’t on and is missing parts. I think they just forgot to reassemble. Will take it back on Monday!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was done professionally and perfectly.

Customer Service - 5.0/5.0 -

Very nice and professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They are great!

Customer Service - 5.0/5.0 -

They are great as well!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for the excellent job you did on my van. I was very surprised at the speed it was done and you also returned it washed. I truly appreciate it

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Highly recommend your collision shop. Excellent repairs fast turn around great customer service

Repair Quality - 5.0/5.0 -

Looks great like the fast turn around and warranty is a nice touch. Thank You!

Customer Service - 5.0/5.0 -

Very friendly and professional. Explained everything and asked if there were any questions and explained warranty.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service and repair of my vehicle

Customer Service - 5.0/5.0 -

Superior service!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

They did good job on my vegicle

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I would recommend them to anyone. They were not only efficient, but very nice. They also kept us in the loop about the repair schedule.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for the great service and work.

Customer Service - 5.0/5.0

Returned Clean